Residential Programs Lead (Trauma-Informed Support)

Community Support Programs Inc; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work-life balance

403(b) Retirement

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Company parties

Opportunity for advancement

Job summary

Community Support Programs, Inc. is seeking a dedicated individual to help individuals who've experienced homelessness build stability and independence.

You will provide onsite support across REACH II and Crossroads II, conduct facility walkthroughs, respond to crises with trauma-informed de-escalation, and maintain shift logs and documentation. Join a small nonprofit with a big heart and a team thatvalues safety and client autonomy while offering professional development opportunities.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to maintain accurate and timely documentation.
• Sound judgment and ability to remain calm during crises.
• Strong problem-solving and conflict-resolution skills.
• Ability to work across two nearby residential facilities.

Responsibilities

• Provide onsite support and oversight across REACH II and Crossroads II programs.
• Conduct regular facility walkthroughs and help maintain a safe environment.
• Respond to client needs and crises using trauma-informed and de-escalation approaches.
• Support client autonomy, self-determination, and independent living.
• Maintain accurate shift logs, incident reports, and other required documentation.
• Communicate with program staff and Division Directors to ensure continuity of care.

Skills

Written communication

Verbal communication

Documentation

Crisis management

Problem solving

Conflict resolution

Trauma-informed approach

Education

High school diploma or equivalent

Job description

Community Support Programs, Inc. is seeking a dedicated individual to help individuals who've experienced homelessness build stability and independence.

You will provide onsite support across REACH II and Crossroads II, conduct facility walkthroughs, respond to crises with trauma-informed de-escalation, and maintain shift logs and documentation. Join a small nonprofit with a big heart and a team thatvalues safety and client autonomy while offering professional development opportunities.