Residential Program Support Supervisor I

Grafton Integrated Health Network; Berryville (VA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA/HSA

401(k) match

PTO

Job summary

Grafton Integrated Health Network seeks a Program Support Supervisor I to oversee on‑duty operations regionally, ensuring staffing coverage, crisis intervention, and incident documentation. The role reports to a manager and advances responsibilities with potential for expanded supervision.

You will coordinate staff, document incidents, and support emergency responses while maintaining compliant shift records and supporting program operations.

Qualifications

• Bachelor’s degree in human services plus 1 year of admin/crisis experience or high school diploma with 2 years of admin/crisis experience.
• Requires valid driver’s license.
• Experience with crisis interventions and incident documentation is preferred.

Responsibilities

• Provide on‑duty coordination to ensure staffing coverage and crisis response.
• Ensure proper documentation of all shift activities and incidents.
• Provide first aid to injured staff and consumers; oversee disposal of hazardous materials.
• Coordinate use of Grafton vehicles and medical/admin support as needed.
• Prepare documentation on shift activities including payroll, attendance, and logs.
• Support training and weekly staffing meetings.

Skills

Crisis intervention

Staff coordination

Emergency response

Documentation

Education

Bachelor’s degree in human services

GED

High school diploma

Tools

Driver's license

Job description

Job Category: Other

Requisition Number: PROGR003618

• Posted : September 10, 2026
• Full-Time
• On-site
• Hourly Range : $21.13 USD to $31.69 USD

Locations

Showing 1 location

Description

At Grafton Integrated Health Network, we’re guided by a shared purpose: helping individuals with complex needs reach their fullest potential. As a Program Support Supervisor, your work has meaningful impact—you’ll transform challenges into breakthroughs and see the difference you make in each Child's growth. You’ll join a culture of teamwork and collaboration, where educators, clinicians, and support staff work together to create a community of care and success. And because we care for you so you can care for others, we provide the resources, training, and support you need to grow both personally and professionally.

Join us - and experience the deep fulfillment of knowing your work truly makes a difference! Be part of a team that leads with heart and grit, the Grafton way!

Job Summary

Under general supervision, the Program Support Supervisor I provides on duty functions on a regional basis for an assigned shift. On duty functions involve ensuring adequate staffing levels and coverage for programs on a regional basis; assigning substitutes and program personnel to accommodate staffing shortages; and coordinating emergency and crisis intervention responses to ensure adequate coverage and incident management. Ensures proper documentation of all shift activities, to include allegations of client abuse, suicide attempts, and emergency responses. Reports to a manager or administrator.

The Program Support Supervisor Level II, may perform additional duties in direct employee management and reporting structure, managing the client/customer focus, leadership and organizational commitments, and financial management.

ESSENTIAL JOB FUNCTIONS

• Provides on-duty coordination activities which include monitoring staff departures off campus; providing staff with access to restricted areas; directing staff during emergencies; providing consultation or assistance with crisis interventions as needed; monitoring campus activities, events, and locations of student and staffing groups; and ensures adequate responses to emergencies. Provides written documentation for all significant events and incidents. Approves and monitors emergency control procedures. Conducts fire drills, and screens external visitors.
• Ensures adequate staffing coverage by assigning substitutes to programs and work sites as needed.
• Provides first aide to injured staff and consumers. Oversees the disposal of bloodborne pathogens and hazardous materials.
• Channels necessary information with program staff and supervisors.
• Reports and oversees the documentation of allegations of consumer neglect or abuse. Reports and oversee the documentation of any consumer suicidal statements, gestures, or attempts.
• Oversees and implements crisis intervention strategies as needed. Ensures that all incidents are documented and reported properly.
• Coordinates the use of Grafton vehicles. Administers medications in the absence of a nurse.
• Prepares varied documentation pertaining to shift activities to include daily communications logs, department payroll, attendance and leave records, etc.
• Oversees the maintenance of OSHA and first aide supplies.
• Ensures policies and procedures are properly implemented for assigned shift.
• Provides administrative support for assigned duties as needed such as filing, copying, and mailing.
• Participates in training and weekly staffing meetings.
• Performs other work as assigned.

MINIMUM QUALIFICATIONS

• A Bachelor’s degree in human services and 1 year of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions; or
• Be a high school graduate or have a G.E.D. and 2 years of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions.
• Requires a valid driver’s license.

COMPENSATION

• $21.13 - 31.69/hour commensurate with experience and qualifications
• Depending on hoursworked you may be eligible for Grafton's shift differential that is currently being offered.

EMPLOYEE BENEFITS

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• 401(k), including an employer match up to $2,500.00 annually
• Generous Paid Time Off plan
• Education Assistance up to $5,250.00 annually
• Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)
• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness.

If you require a reasonable accommodation or need assistance with the application or
interview process please contact us at [e-mail]

Grafton is an equal employment opportunity employer and tobacco-free workplace!

Qualifications

Education

Required

Bachelors or better in Human Services.

GED or better in General Studies.

High School or better in General Studies.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.