Residential Program Manager - PNMI Portland

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Portland (ME)

On-site

USD 65,000 - 95,000

Full time

5 days ago

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Benefits offered by this job

401(k) with employer match after 1 yr

Dental insurance

Flexible spending account

Health insurance

Short-term and long-term disability

Life insurance

Paid time off

Vision insurance

Job summary

Shalom House seeks a Residential Program Manager to lead a residential program serving adults with severe and persistent mental illness. The role combines leadership, clinical support, program management, and direct service to ensure high‑quality, recovery‑oriented care in a safe environment.

You will supervise staff, coordinate with providers, manage admissions, ensure Medicaid compliance, and mentor teams while maintaining a collaborative, compassionate culture that promotes housing stability

Qualifications

Bachelor’s degree in a related field is required.
MHRT-C certification required; MHRT-I within one year of employment.

Responsibilities

Oversee daily operations and overall direction of the residential program.
Support residents in maintaining housing stability and working toward individualized goals.
Coordinate with referral sources, providers, and community partners to ensure continuity of care.
Monitor occupancy and support admissions processes to maintain program stability.
Ensure accurate and timely clinical documentation, Medicaid compliance, and quality assurance activities.
Assist with program evaluations, policy development, and ongoing operational improvements.
Foster a positive therapeutic environment that promotes recovery, independence, and community integration.

Skills

Staff supervision

Program management

Crisis intervention

Clinical counseling

Communication

Education

Bachelor’s degree in related field

MHRT-C certification

Job description

Lead with compassion. Support recovery. Build strong communities.

At Shalom House, we believe recovery is possible for everyone. Our programs are built on dignity, connection, and person-centered support for adults experiencing severe and persistent mental illness. We are committed to creating safe, supportive residential environments where individuals can grow, heal, and thrive within their communities.

We are seeking a dedicated and collaborative Residential Program Manager to oversee the daily operations of one of our residential programs. This role combines leadership, clinical support, program management, and direct service to ensure residents receive high-quality, recovery-oriented care in a stable and therapeutic environment.

This is an excellent opportunity for someone who is passionate about community mental health, enjoys mentoring teams, and thrives in a dynamic leadership role.

What You’ll Do

The Residential Program Manager is responsible for the overall direction and operation of the program, including staff supervision, resident support, program quality, and coordination with community providers.

Your time will be focused on:

50% Program Management – Overseeing operations, quality assurance, admissions, and program direction
20% Staffing & Supervision – Leading, mentoring, scheduling, and supporting staff
15% Physical Plant Responsibilities – Supporting a safe, well-maintained living environment
10% Direct Client Services – Providing direct support and crisis intervention when needed
5% Miscellaneous Duties – On-call support, training, and additional agency initiatives

Key Responsibilities

Program Leadership & Operations

Oversee the daily operations and overall direction of the residential program
Support residents in maintaining housing stability and working toward individualized goals
Coordinate with referral sources, providers, and community partners to ensure continuity of care
Monitor occupancy and support admissions processes to maintain program stability
Ensure accurate and timely clinical documentation, Medicaid compliance, and quality assurance activities
Assist with program evaluations, policy development, and ongoing operational improvements
Foster a positive therapeutic environment that promotes recovery, independence, and community integration
Communicate effectively with agency leadership and carry out organizational initiatives and recommendations

Staffing & Supervision

Hire, supervise, train, and support residential and relief staff
Develop staffing schedules and ensure adequate coverage
Lead staff meetings focused on both clinical and operational needs
Provide individualized supervision, coaching, and performance evaluations
Foster a collaborative team culture centered on communication, accountability, and compassionate care
Maintain availability to staff for consultation and support

Physical Plant & Residential Environment

Monitor the upkeep and safety of the residence and coordinate maintenance needs
Support staff and residents in maintaining a healthy and respectful living environment
Work collaboratively with Housing and Facilities teams to address physical plant concerns

Direct Client Services

Provide direct support, crisis intervention, and clinical guidance as needed
Maintain positive relationships with residents and support independent living skill development
Facilitate community meetings and resident engagement opportunities
Provide medication administration support and backup coverage when necessary
Assist residents with community integration and access to resources

Additional Responsibilities

Participate in the agency on-call system
Provide training and mentorship opportunities when requested
Support agency-wide initiatives and organizational needs as assigned

What You Bring

Bachelor’s degree in a related field
MHRT-C certification required; MHRT-I within one year of employment
Minimum of 3 years of successful community-based mental health experience
Supervisory and program management experience preferred
Strong clinical skills in crisis intervention, counseling, group work, and community outreach
Experience working with individuals experiencing severe and persistent mental illness
Knowledge of psycho-social rehabilitation principles and dual diagnosis treatment approaches preferred
Valid Maine driver’s license and reliable transportation
Strong leadership, organizational, communication, and problem-solving skills
Flexibility to shift between management responsibilities and direct service support as needed

Work Environment

This position works within residential housing programs and office settings supporting adults experiencing severe and persistent mental illness. The role requires flexibility, responsiveness, and the ability to navigate both operational and clinical responsibilities in a dynamic environment.

Benefits