Residential Program Manager Cape Wide

Cape Abilities; Hyannis (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cape Abilities seeks a seasoned Residential Programs Supervisor to lead Residential Supervisors and Direct Support Professionals across multiple residences in Massachusetts. The role focuses on maintaining high-quality, compliant supports for program participants and coordinating with state agencies.

The ideal candidate has strong supervisory experience, deep knowledge of regulatory standards, and a commitment to person-centered planning, safety, and staff development.

Qualifications

• Minimum 6 years prior experience including 3 years residential management and staff management experience.
• Knowledge of regulatory compliance.
• Prior supervisory experience required.
• Must obtain MA driver’s license.
• Successful completion of mandated trainings (state and agency) and Medication Administration Training upon hire.

Responsibilities

• Hire, train, evaluate, and support Residential Supervisors; ensure understanding of standards.
• Ensure regulatory and policy compliance across homes via reviews and audits.
• Guide plans (ISP, service agreements, assessments) and monitor implementation.
• Assist with recruiting, supervising, and training Direct Support Professionals.
• Act as liaison with state agencies for residents in assigned homes.
• Provide mandatory trainings on safety, health, and procedures.

Skills

Leadership

Supervisory experience

Communication skills

Regulatory knowledge

Problem solving

Job description

GENERAL SUMMARY

In partnership with residential management, implements a comprehensive system of highly personalized residential supports which create a safe and therapeutic environment for program participants.

ESSENTIAL JOB FUNCTIONS

• Hires, trains, evaluate, and provide support to Residential Supervisors assigned to residences; ensures Residential Supervisors understand program and performance standards.
• Ensures regulatory and policy compliance in assigned homes by conducting comprehensive record reviews, facility inspections, program participant fund audits and other programmatic reviews geared to ensure program participants receive optimal services and are comfortable in their homes and supporting community.
• Guides Residential Supervisors in the development of appropriate treatment plans, including but not limited to, individual service plans (ISP), provider service agreements, assessments, individual residence plans, person-centered plans behavior protocols and clinical support plans for all program participants supported. Monitors implementation of all plans.
• Assists with recruiting, supervising, and training Direct Support Professionals.
• Serves as the primary liaison with the Massachusetts Rehabilitation Commission (MRC) State Head Injury Program and the Department of Developmental Services (DDS) for people in assigned homes.
• Provides regular, mandatory trainings for all Agency staff including, but not limited to, fire safety, emergency procedures, universal precautions, vital signs, assessing signs and symptoms of illness or injury and other relevant trainings.
• Reviews and finalizes reporting including incident reports, restraint reports, medication occurrence reports, ISP assessments and objectives and other key reports.
• Ensures Agency is compliant with state regulatory standards, as well as, standards set forth by the Commission on Accreditation of Rehabilitation Facilities (CARF).
• Provides rotational weekend and evening coverage for emergency on-call.
• Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).

OTHER DUTIES AND RESPONSIBILITIES

• Performs additional duties, as assigned.

COMPETENCIES

• Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.
• Total Quality Management: Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
• Vision and Purpose: Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.
• Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
• Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
• Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
• Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
• Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Minimum 6 years prior experience including 3 years residential management and staff management experience and 3 years supporting individuals with intellectual and developmental disabilities, autism, brain injuries or other unique challenges.
• Knowledge of regulatory compliance.
• Prior supervisory experience required.
• Ability and willingness to provide hands‑on personal care.
• Strong organizational skills.
• Must be able to effectively communicate in both verbal and written form with coworkers and supported individuals and read fluently.
• Valid driver’s license in the state of Massachusetts required.
• Successful completion of all state and Agency mandated trainings required upon hire.
• Successful completion of Medication Administration Training certification required upon hire.

SUPERVISORY RESPONSIBILITY

• Supervises Residential Supervisors and Direct Support Professionals.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal working conditions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.