Residential Program Manager Assistant - Cheshire, CT

GIL Foundation Inc; Cheshire (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off and holidays

Health and professional development benefits

Supportive work environment

Job summary

A nonprofit organization dedicated to supporting adults with disabilities is seeking a Residential Program Manager Assistant in Cheshire, CT. This role involves providing direct support to individuals with intellectual and developmental disabilities, assisting with staff coordination, and ensuring compliance and documentation. The ideal candidate will have strong organizational skills and experience in human services. The position offers competitive pay, paid time off, and a supportive work environment.

Qualifications

• Minimum 1-2 years experience in human services.
• Experience working with individuals with intellectual or developmental disabilities.
• Valid driver's license and reliable transportation.
• Strong organizational, documentation, and communication skills.
• Ability to multitask and respond effectively in a fast-paced environment.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide direct support to individuals with IDD.
• Assist with staff scheduling and coverage.
• Maintain accurate program documentation.
• Support compliance with DDS and agency regulations.

Skills

Organizational skills

Documentation skills

Communication skills

Ability to multitask

Computer literacy

Driver's license

Education

High school diploma or equivalent

Associate's or Bachelor's degree in related field

Tools

Basic computer proficiency (email, Word, Excel)

Microsoft Excel

Email / Electronic documentation systems

Job description

Residential Program Manager Assistant - Cheshire, CT

About GIL Foundation Inc.

GIL Foundation Inc. is a nonprofit organization dedicated to providing high-quality, person-centered services to adults with intellectual and developmental disabilities (IDD). Our mission is to promote independence, dignity, and community inclusion while supporting individuals to live meaningful and fulfilling lives.

Summary of Position

The Residential Program Manager Assistant is a hands-on leadership role that supports both program operations and direct services. This position works closely with the Program Operator to ensure daily program success, staff support, regulatory compliance, and positive outcomes for individuals served. The role is ideal for someone who is organized, dependable, and comfortable stepping in whenever needed—whether that means supporting staff, assisting individuals directly, or managing documentation and schedules.

Core Responsibilities

• Provide direct support to individuals with IDD as needed, including community outings, daily activities, and life skills support
• Model appropriate support techniques and professional behavior for direct care staff
• Assist with behavior support strategies and implementation of person-centered plan
• Ensure individuals health, safety, dignity, and rights are upheld at all times

Staff Support & Daily Operations

• Assist with staff scheduling, coverage, and shift coordination
• Provide on-site support and guidance to direct care staff
• Help onboard and orient new employees to program expectations
• Serve as a point of contact for staff concerns in the absence of the Program Operator

Administrative & Documentation Duties

• Maintain accurate program documentation, including daily logs, incident reports, and compliance records
• Assist with audits, quality assurance reviews, and corrective action plans
• Track staff training, certifications, and required documentations
• Communicate with families, guardians, and interdisciplinary teams as needed

Compliance, Safety & Quality Assurance

• Support compliance with DDS and agency regulations
• Assist with incident follow-up, investigations, and documentation
• Promote a culture of safety, accountability, and professionalism
• Report concerns related to health, safety, or program integrity promptly

Required Qualifications

• High school diploma or equivalent
• Minimum 1-2 years experience in human services, direct support, healthcare, or nonprofit settings
• Experience working directly with individuals with intellectual and/or developmental disabilities
• Strong organizational, documentation, and communication skills
• Ability to multitask and respond effectively in a fast-paced environment
• Basic computer proficiency (email, Word, Excel, electronic documentation systems)
• Valid driver's license and reliable transportation

Preferred Qualifications

• Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Business Administration, and/or proven related field of study with proven industry experience
• Experience in a lead, supervisory, or program support role
• Knowledge of person-centered planning and behavioral support strategies
• Familiarity with Connect DDS regulations and standards

The following certifications will need to be obtained and approved within company policy guidelines

• State Medication Administration Certification (Group Home Workers Only)
• First Aid for Accidents
• CPR – Cardio Pulmonary Resuscitation
• PMT – Physical Management Techniques (Group Home Workers Only)

Benefits

• Competitive pay based on experience
• Paid time off and holidays
• Health and professional development benefits
• Supportive, inclusive, and mission-driven work environment