Residential Program Manager - ACCS New Arlington

Eliot Community Human Services, Inc.; Arlington (MA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings (401k with employer

Job summary

Eliot Community Human Services, Inc. is hiring an experienced Program Manager for the day-to-day operations of a residential program serving adults with mental illness. You will supervise staff and ensure high-quality support within a multidisciplinary team and evidence-based interventions through ACCS.

The role emphasizes leadership, coordination of case management, and a strong commitment to recovery in a compassionate, patient-centered environment.

Qualifications

• Bachelor’s degree in Psychology, Social Work, or related field.
• Experience working with adults with mental illness.

Responsibilities

• Manage day-to-day operations and overall service delivery for a residential program.
• Coordinate and direct case management services for clients.
• Foster a culture of hope, recovery, and resilience within the program.
• Hire, train and supervise program staff using coaching and team-building approaches.
• Facilitate communication within the team and with external supports.

Skills

Strong communication

Organizational skills

Leadership

Education

Bachelor’s degree in Psychology or Social Work

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot is seeking an experienced Program Manager for the day to day operations of a residential program for adults with mental illness. Adult Community Clinical Services (ACCS) provides clinically focused evidenced based interventions to adults with severe and persistent mental illness. As a valued member of a multidisciplinary team, the Program Manager is responsible for overseeing the day to day operations of the program, supervising program staff to ensure the delivery of high quality support and service. The ideal candidate must possess a strong commitment to mental health recovery as well as strong communication, organizational and managerial skills.

Responsibilities:

• Manage and oversee the day-to-day operations and overall service delivery for residential program
• Coordinate and direct case management services for clients, ensuring their needs are met effectively
• Foster a culture of hope, recovery, and resilience within the program by emphasizing each person’s strength
• Hire, train and supervise program staff utilizing a coaching and team building environment
• Facilitate communication within the team and with external supports, including medical services, psychiatric services, care coordination entities, family members, and other involved providers

Qualifications:

• Bachelor’s degree in Psychology, Social Work, or related field
• Experience working with adults with mental illness

Schedule: Monday-Friday, 8am-4pm

$60,000 - $70,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.