Residential Program Director I

Vinfen; Massachusetts; On-site; USD 85,000 - 100,000; Full time

Job summary

Vinfen seeks an experienced operations leader to oversee clinical, financial, and administrative programs, ensuring compliance with funding sources and quality standards. You will hire and develop staff, manage performance, and drive program goals.

The role emphasizes collaboration across teams, adherence to regulatory requirements, budget management, and continuous quality improvements to deliver value to the individuals served and the public.

Qualifications

• Experience leading human services programs.
• Ability to manage clinical, financial, and administrative operations.
• Knowledge of regulatory standards in funded programs.
• Strong leadership and coaching skills.
• Ability to collaborate with diverse stakeholders.

Responsibilities

• Directs program staff and hires appropriately.
• Monitors staff performance, coaching, and development.
• Oversees intake procedures and initial assessments.
• Guides treatment plans and interventions with staff.
• Ensures compliance with quality, licensing, and accreditation standards.
• Manages program budgets and fees collection.
• Represents Vinfen in external meetings and committees.
• Provides on-call back-up and on-site support.

Skills

Operations management

Cultural sensitivity

Advocacy techniques

Communication styles

Strategic planning

Team leadership

Decision making

Staff coaching

Staff development

Job description

Oversees the clinical, financial, and administrative operations of specified programs. Ensures proper standards and regulations are adhered to as set forth by the funding sources. Ensures programs meet the quality standards and provide value to the public.

Responsibilities

• Directs and manages the activities of program staff. Hires staff appropriate to the position. Utilizes staff appropriately with the goal of optimizing effort and achieving operational and financial goals.
• Manages staff performance. Provides direction, training, and coaching; implements recognition and rewards programs; conducts performance planning and review sessions; provides guidance on career development. Responsible for counseling and corrective action programs, as necessary.
• Ensures that the intake of prospective persons served is completed in a timely, professional manner; arranges and performs intake procedures, conducts initial assessment of persons’ served appropriateness for program.
• Provides supervision and direction to program staff regarding treatment/support plans and interventions, including rehabilitative strategies and techniques. Assists managers in completing comprehensive assessment for persons served. Participates in variousinternal and external meetings regarding treatment/support planning.
• Ensures research into housing and subsidy opportunities for referred individuals; provides assistance with all elements of the application process, as necessary. Follows through with all requirements and documentation as outlined.
• Provides outreach and create environments in which family, friends, and established relationships of the person served can be fostered.
• Provides problem resolution for staff and persons served.
• Fosters teamwork and leadership in work groups.
• Provides staff with new and updated policies and directives.
• Responsible for the quality and timely completion of all clinical, recordkeeping, and service/support/action plans and documents for persons served.
• Ensures compliance with all internal quality and external licensing, certification and accreditation standards and regulations, as well as program specific policies and procedures.
• Assists in the development of, and manages adherence to, program budgets.
• Ensures collection of program fees and service delivery data.
• Represents Vinfen in professional, trade, regulatory, and funding source organizations; participates in committees, meetings, and other activities, as requested.
• Serves as a resource for program staff, family and friends of persons served, neighbors, public officials, and other providers.
• Manages adverse events (such as medication occurrences, physical restraints, and other critical incidents); ensures plans and corrective actions are implemented and reported.
• Responds to internal and external data collection and reporting requests.
• Ensures program quality and achievement of goals and objective, as well as managing quality improvements.
• Provides on-call back up and on-site support and intervention, when necessary.
• Stores, administers, documents, and disposes of medication for persons served consistent with MAP requirements, funding source regulations, and Company policy. Ensures program compliance with Vinfen MAP protocols.
• Maintains and enhances staff’s knowledge of human services issues, trends, and techniques.
• Ensures maintenance and safety of physical sites.
• Performs other related duties, as required.

Knowledge And Skills

• Knowledge of human services relative to current assignment
• Knowledge of operations management procedures and practices
• Sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge and use of advocacy techniques
• Knowledge and use of different communication and learning styles
• Knowledge of organizational, strategic, participatory, collaborative skills
• Knowledge of human, legal, civil rights, community, and other resources
• Knowledge of available equipment, therapies and service providers
• Knowledge of empowerment and self-advocacy techniques
• Knowledge of formal and informal assessment practices
• Knowledge of participatory planning techniques
• Knowledge of crisis intervention techniques
• Knowledge of decision-making processes and ability to communicate same
• Ability to provide leadership and team management to staff
• Ability to balance many competing priorities
• Ability to make independent judgments and decisions
• Ability<|endoftext|>