Residential Post Closing Specialist

Kids for the Future; Waltham (MA); Hybrid; USD 34,000 - 46,000; Full time

Job summary

Cambridge Savings Bank is seeking a Residential Post Closing Specialist in Waltham, MA. You will review mortgage and HELOC documents, resolve discrepancies, and ensure a smooth closing process across Encompass and nCino platforms.

The role requires accuracy, organization, and strong communication to support funding, asset quality, and compliance with investor and bank policies. Hybrid work in Waltham, MA is offered along with comprehensive benefits.

Qualifications

• Bachelor’s degree preferred in accounting, finance, or business management.
• Two to four years of banking or paralegal experience preferred.
• Strong organizational and computer skills, including Microsoft Office.
• Exceptional attention to detail with ability to meet deadlines in a fast-paced environment.
• Excellent oral and written communication skills to strengthen relationships.

Responsibilities

• Review mortgage and equity documents for accuracy per federal/state guidelines and investor standards.
• Review Closing Disclosures using TRID and ensure recording fees are accurate.
• Manage post-closing pipelines in Encompass and resolve missing/incorrect information.
• Ensure documents needed for funding, booking, and secondary market are received within deadlines.
• Assist with monthly investor reports and coordinate with Secondary Market Manager to obtain missing documents.
• Scan and archive closing documents into Encompass and file Promissory Notes appropriately.
• Assist in annual audits and maintain complete digital file records.

Skills

Organizational skills

Attention to detail

Communication skills

Microsoft Office

Education

Bachelor’s degree in accounting, finance, or business management

Tools

Encompass

nCino

Job description

• Location 81 Wyman Street,Waltham, MA, 02451,United States
• Base Pay $25.00 - $33.27 / Year
• Job Category Residential Loan Servicing
• Employee Type FT Non-Exempt

POSITION: Residential Post Closing Specialist

Position Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. Responsible for reviewing, tracking, and following up on missing or incorrect loan documentation for Mortgages and Home Equity Loans in accordance with bank objectives and policies as well as Federal and State Laws.

Key Result Areas:

• Review closed mortgage and equity documents for accuracy in accordance with Federal, State, Bank Compliance and Investor standards. Partner with closing attorneys, retail staff, and Loan Operations and Secondary Market teams, and Loan Servicing to ensure all completed documents are received and that any document errors are resolved.
• Review the Closing Disclosures using TRID and bank guidelines and resolve monetary and clerical errors in a timely fashion. Obtain and upload copies of recorded documents to Encompass and ensure recording fees charged on the Closing Disclosure are accurate.
• Review the post-closing pipelines in Encompass to resolve missing or incorrect information and clearing exceptions for mortgages and HELOCs.
• Ensure complete closing documents are received in nCino and Encompass for funding and booking, and that documents required for secondary market investors are received within the applicable loan sale deadlines.
• Review monthly trailing document reports from investors and submit requested documents. Partner with the Secondary Market Manager to obtain missing or corrected documentation from the attorneys for loans that have been sold “Servicing Released”, so that the file can be packaged and shipped to the Investor.
• Scan closing documentation and trailing documents into Encompass and verify that documents are in the correct loan file in accordance with bank Policy. Log and file Promissory Notes into appropriate file cabinets.
• Assist in annual audits for original Notes recordkeeping. Archive and shred paper files upon receipt of complete digital file.
• Perform additional duties as required.

Qualifications:

• Bachelor’s degree in accounting, finance, or business management preferred
• Two to four years of banking or paralegal experience preferred
• Strong organizational and computer skills, including Microsoft Office
• Exceptional attention to detail, with the ability to meet critical deadlines with limited supervision in a fast-paced environment
• Excellent oral and written communication skills, utilized to strengthen customer and business partner relationships
• Able to review a high volume of loan documents with accuracy and attention to detail
• Adhere to SLAs for initial file review and follow up on document exceptions
• Experience with Encompass and nCino is preferred

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location: Hybrid/Waltham, MA Salary Range: $25 - $33.27/hr

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $25 - $33.27/hr . Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate’s skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

Visa Sponsorship: Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2026, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business leader. To learn more about how we can meet your needs, visit us at cambridgesavings.com , or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.