Residential Portfolio Manager - Owner Relations & Growth

Real Property Management Utah County; Utah; On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Real Property Management Utah County is seeking a seasoned Portfolio Manager to oversee the day-to-day operations of a residential rental portfolio in Layton. You will act as the primary liaison for property owners and tenants, driving excellent service, compliance, and financial performance.

The role requires at least five years of residential property management experience, a valid driver’s license, and familiarity with AppFolio and Microsoft Office.

Qualifications

• Minimum of five (5) years of residential property management experience required.
• Excellent customer service and communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional conflict resolution and problem-solving skills.
• Working knowledge of residential property management practices.
• Valid driver's license with reliable transportation.

Responsibilities

• Build and maintain strong relationships with property owners.
• Serve as the primary contact for owner questions and concerns.
• Provide guidance on property performance, maintenance recommendations, and market conditions.
• Conduct owner meetings as needed.
• Ensure a high level of owner satisfaction and retention.
• Manage an assigned portfolio of residential rental properties.
• Ensure properties comply with company standards, lease agreements, and applicable laws.
• Coordinate property inspections and follow up on identified issues.
• Monitor lease renewals, expirations, and occupancy levels.
• Oversee move-ins and move-outs.
• Respond promptly and professionally to tenant inquiries.
• Resolve tenant concerns while enforcing lease terms and company policies.
• Coordinate lease violations and necessary corrective actions.
• Promote positive tenant relationships to improve retention.
• Review and approve maintenance requests.
• Coordinate repairs with approved vendors and the maintenance department.
• Obtain owner authorization when required.
• Monitor work order completion and vendor performance.
• Ensure maintenance issues are resolved in a timely manner.
• Monitor property budgets and expenses.
• Review invoices and approve charges according to company policies.
• Recommend rent increases based on market conditions.
• Review delinquency reports and assist with collections when necessary.
• Work with accounting to ensure accurate owner statements.
• Maintain regular communication with owners, tenants, vendors, and internal departments.
• Document all communications in the property management software.
• Provide timely updates regarding maintenance, vacancies, and property concerns.
• Maintain knowledge of federal, state, and local landlord-tenant laws.
• Ensure compliance with Fair Housing regulations and company policies.
• Maintain accurate and complete property records.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Conflict resolution

Decision making

Attention to detail

Leadership

Accountability

Professionalism

Education

Active real estate license

Tools

Microsoft Office

AppFolio

Job description

Real Property Management Utah County is seeking a seasoned Portfolio Manager to oversee the day-to-day operations of a residential rental portfolio in Layton. You will act as the primary liaison for property owners and tenants, driving excellent service, compliance, and financial performance.

The role requires at least five years of residential property management experience, a valid driver’s license, and familiarity with AppFolio and Microsoft Office.