Residential Plumbing Service Technician

Horne HVAC Charlotte; Charlotte (NC); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Sign-on bonus up to $5,000

Commission and performance bonuses

Take-home service vehicle

Medical, dental, vision, life, and 401

Paid holidays and vacation

401(k) with company matching

Paid training

Year-round service demand

Career advancement opportunities

Job summary

Horne Heating and Air Conditioning is seeking an experienced Residential Plumbing Service Technician to serve homeowners in the Charlotte area. This full-time role involves diagnosing and repairing residential plumbing, communicating options clearly to customers, and performing installations of traditional and tankless water heaters.

The ideal candidate has 2+ years of plumbing experience, strong diagnostic skills, and a customer-focused approach.

Qualifications

• Two or more years of residential plumbing service experience.
• Strong plumbing troubleshooting and diagnostic skills.
• Ability to independently manage residential service calls.
• Experience with traditional and tankless water heaters preferred.
• Water treatment and filtration experience is a plus.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Provide residential plumbing service and explain findings clearly to homeowners.
• Troubleshoot plumbing problems and determine appropriate solutions.
• Service faucets, fixtures, valves, piping, water lines and drainage components.
• Install and replace traditional and tankless water heaters.
• Work with residential water filtration and treatment equipment.
• Complete digital service records and job documentation.
• Follow plumbing codes and company quality standards.
• Maintain an organized service vehicle and tools.
• Deliver professional customer service from arrival to job completion.

Skills

Troubleshooting

Customer service

Diagnostic skills

Communication

Tools

Hand tools

Job description

Charlotte, NC | Full-Time

Horne Heating and Air Conditioning

Charlotte, NC | Full-Time

Schedule: Monday-Friday with rotating on-call responsibilities

Pay: $28.00-$32.00 per hour based on experience, plus commissions, bonuses, and incentive pay

Earning Potential: $70,000-$100,000+ annually

Sign-On Bonus: Up to $5,000 for qualified candidates

Bring Your Plumbing Experience to Horne

Horne Heating and Air Conditioning is growing our plumbing department and hiring an experienced Residential Plumbing Service Technician to serve homeowners throughout the Charlotte area.

This position is for a skilled plumber who is comfortable troubleshooting residential systems, communicating directly with customers, and recommending practical solutions. You'll manage residential service calls with the support of an established office and dispatch team while having opportunities to increase your earnings through commissions and performance incentives.

Horne has been family-owned and serving the Charlotte community since 1983. We provide our plumbing professionals with consistent work, quality resources, continued training, and opportunities to advance.

Pay and Benefits

• $28.00-$32.00 per hour based on experience
• $70,000-$100,000+ annual earning potential
• Up to $5,000 sign-on bonus for qualified candidates
• Commission and performance bonus opportunities
• Quarterly incentive programs
• Take-home company service vehicle
• Company-issued iPad
• Medical, dental, vision, life, and supplemental insurance
• Paid holidays, including your birthday off
• Paid vacation and PTO
• 401(k) with company matching contributions
• Paid technical and manufacturer training
• Year-round residential service demand
• Opportunities to move into lead and management positions
• Employee recognition programs and company events

What You'll Do

You'll provide residential plumbing service while helping homeowners understand their systems and available solutions.

Your Work Will Include

• Troubleshoot residential plumbing problems and determine appropriate solutions
• Service faucets, fixtures, valves, piping, water lines, and drainage components
• Address leaks and other common residential plumbing issues
• Install and replace traditional and tankless water heaters
• Work with residential water filtration and treatment equipment
• Explain findings and available options clearly to homeowners
• Complete digital service records and job documentation
• Follow applicable plumbing codes and company quality standards
• Maintain an organized service vehicle, tools, and equipment
• Deliver professional customer service from arrival through job completion

Occasional support with light HVAC-related work may be requested when needed.

What We're Looking For

• Two or more years of residential plumbing service experience
• Strong plumbing troubleshooting and diagnostic skills
• Ability to independently manage residential service calls
• Experience with traditional and tankless water heaters preferred
• Water treatment and filtration experience is a plus
• Strong mechanical and problem-solving abilities
• Professional communication and customer service skills
• Basic plumbing hand tools
• Valid driver's license with an acceptable driving record
• Availability to participate in the rotating on-call schedule
• Dependable work habits and attention to detail

Build a Long-Term Career at Horne

Our plumbers are supported by an experienced team and a company that has been serving Charlotte-area homeowners for more than 40 years. We invest in continued education, provide opportunities for increased responsibility, and recognize employees who deliver excellent work.

Our culture is guided by Honesty, Opportunity, Recognition, Neighborly, and Empowerment.

Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment

Salary: $70000.00 - $100000.00 per year