Residential Operations Team Lead

Talbert House; Wilmington (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

Talbert House in Wilmington, OH is hiring a Residential Operations Team Lead for a full-time role. You will oversee daily site operations, ensure services are delivered safely and with high quality, and lead staff to success.

You will supervise up to four non-clinical staff, coordinate staffing and inventory, train personnel, and maintain documentation, while collaborating with leadership to continuously improve operations and culture.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• 1–3 years of supervisory or operations leadership experience.
• Strong verbal and written communication.
• Ability to lead and develop staff in a fast-paced setting.

Responsibilities

• Oversee daily site operations and ensure services are delivered safely and with care.
• Lead and support up to 4 FTEs in non-clinical roles, promoting teamwork and accountability.
• Train staff, provide guidance, and monitor performance for quality and consistency.
• Coordinate daily staffing, coverage, inventory, and facility needs.
• Monitor client activities and maintain a safe, structured environment.
• Provide direct service support when needed per program requirements.
• Maintain accurate documentation using designated software.
• Partner with supervisor on operational initiatives and continuous improvement.
• Foster a positive team culture where staff feel supported and clients receive excellent service.

Skills

Leadership

Communication

Organization

Staff Development

Problem-Solving

Education

Associate’s degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Operations Team Lead

Full Time Professional 248 DOAN STREET, Wilmington, OH, US

2 days ago Requisition ID: 1807

Salary Range: $19.00 To $22.50 Hourly

Position Summary

Are you a natural leader who thrives in a fast-paced, people-focused environment?

As an Operational Lead, you’ll help keep day-to-day operations running smoothly while ensuring clients receive safe, consistent, and high-quality services. You’ll lead by example, support and develop staff, maintain a structured environment, and help the team continuously improve how services are delivered.

This is a hands-on leadership role for someone who is organized, dependable, calm under pressure, and passionate about creating a positive experience for both clients and staff.

What You’ll Do

• Oversee daily site operations and ensure services are delivered consistently, safely, and with care.
• Lead and support up to 4 FTEs in non-clinical roles, promoting teamwork, accountability, and open communication.
• Train staff, provide guidance, and monitor performance to ensure quality and consistency.
• Coordinate daily staffing, coverage, inventory, and facility needs.
• Monitor client activities and help maintain a safe, structured, and supportive environment.
• Conduct regular rounds to ensure building and grounds are safe, secure, and well maintained.
• Provide direct service support when needed based on program requirements.
• Keep operations moving through clear communication, effective delegation, and strong organization.
• Ensure compliance with agency policies, regulations, protocols, and accreditation standards.
• Respond calmly and effectively to emergencies and crises using sound judgment and established procedures.
• Maintain accurate and timely documentation using designated software.
• Partner with your supervisor on operational initiatives, problem-solving, and continuous improvement.
• Help foster a positive team culture where staff feel supported and clients receive excellent service.
• Perform other duties as assigned to support program success.

What You Bring

We're looking for a leader who can stay organized, build relationships, solve problems, and remain steady when things get challenging.

Successful candidates will have:

• Strong verbal and written communication skills and the ability to model professionalism.
• Excellent organization, multitasking, and problem-solving skills.
• Ability to establish and maintain healthy professional boundaries with clients and staff.
• Conflict-resolution skills and the ability to navigate challenging situations effectively.
• Knowledge of crisis-management techniques and the ability to remain calm under pressure.
• Basic computer, data-entry, and recordkeeping skills.
• Ability to motivate staff and create a collaborative, positive team environment.
• Valid driver's license if required by program duties.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• 1-3 years of experience in a similar supervisory, leadership, or program operations role.

Physical Requirements

This is an active, hands-on position that requires frequent standing, walking, reaching, handling, and communication, with occasional sitting.

• Driving may be required based on assigned duties.
• Ability to walk up to four flights of stairs may be required depending on location.
• Occasional bending, kneeling, crouching, or balancing.
• Ability to operate standard office equipment, including a computer.
• Frequent use of near- and mid-range visual acuity.
• Frequent to constant talking and communication.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.