Residential Mentor

Catholic Charities Maine; Portland (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical plans

Dental insurance

Vision insurance

Agency 401(k) contributions

Life insurance

Long-term disability

Wellness reimbursement

Employee assistance program

Bereavement leave

Job summary

Catholic Charities Maine’s Freedom House in Portland seeks Residential Mentors to support women facing homelessness and behavioral health challenges. You’ll provide direct mentorship, help residents develop life skills, and collaborate with clinical staff to implement care plans.

This role offers day, evening, and overnight shifts with both full-time and part-time opportunities, plus comprehensive benefits.

Qualifications

• GED/HiSET or high school diploma is required; an associate or bachelor’s degree in social work, psychology, counseling, or related field is preferred.
• Certification in CPR, First Aid, or Nonviolent Crisis Intervention.
• Experience documenting shift notes and incident reports.
• Familiarity with trauma-informed care principles and behavioral health best practices.
• Experience with Housing First initiatives, sober living, or related recovery support roles.

Responsibilities

• Support and supervise residents in a residential setting.
• Help individuals develop practical life skills and achieve personal goals.
• Collaborate with clinical staff to implement care plans.
• Facilitate group activities promoting personal growth and well-being.
• Use crisis intervention and de-escalation techniques when needed.
• Maintain accurate documentation and contribute to a team-based environment.

Skills

Empathy

Patience

Maturity

Self-discipline

Good judgment

Conflict resolution

Communication

Teamwork

Education

GED/HiSET or high school diploma

Associate or bachelor’s degree in social work, psychology, counseling, or related human services field preferred

Tools

CPR Certification

First Aid Certification

Nonviolent Crisis Intervention

Job description

RESIDENTIAL MENTOR – Freedom HouseCatholic Charities Maine’s Freedom House is a 24/7 residence located in Portland. This is a safe and supportive home that serves women who have experienced chronic homelessness, substance use disorders, domestic violence, incarceration and other challenges.We are actively recruiting Residential Mentors for day, evening, and overnight coverage to join our team. Full-time, part-time and on-call positions are available!About the Role: As a Residential Mentor, you’ll provide direct support, mentorship, and structure to residents facing behavioral health challenges. You’ll work closely with a compassionate clinical team to implement personalized care plans, assist with life skill development, and create a safe, nurturing environment. Whether you’re helping someone navigate daily routines or responding calmly in a moment of crisis, your presence will make a lasting impact.Key Responsibilities:Support and supervise residents in a residential setting.Help individuals develop practical life skills and achieve personal goals.Collaborate with clinical staff to implement care plans.Facilitate group activities that promote personal growth and well-being.Use crisis intervention and de-escalation techniques when needed.Maintain accurate documentation and contribute to a positive, team-based environment.What We’re Looking For:Successful candidates should possess maturity, self-discipline, and a strong work ethic. Must have the ability to relate to individuals from diverse backgrounds and developmental stages, and approach relationships with empathy, patience, and healthy boundaries. Good judgement, decision-making and resolution of stressful or conflictual situations are essential.Why Join Us? At Catholic Charities Maine, you’ll make a real difference in the lives of women on the path to stability and recovery. You’ll be part of a compassionate, mission-driven team that values respect, dignity, and community.Full-Time Benefits include:Five (5) Weeks of Earned Time Off in your first year*Up to Six (6) Paid Agency Holidays*Comprehensive Medical Plans – choose from 3 optionsDental & Vision Insurance Options401(k) Agency Contribution*Employer-Paid Life and Long-Term Disability InsuranceWellness Reimbursement (up to $100/year) + coaching & wellness supportEmployee Assistance Program (EAP)Voluntary Accident & Critical Illness Insurance with Health Screening BenefitBereavement Leave**Indicates benefits that are available to Part-Time employees as well.Catholic Charities Maine is a United Way and EOE/Minorities/Females/Veteran/Disabled Employer. Catholic Charities Maine participates in E-Verify. For more information on E-Verify, please go to: https://www.ccmaine.orgQualifications:A minimum of a GED/HiSET or high school diploma. An associate or bachelor’s degree in social work, psychology, counseling, or a related human services field preferred.Certification in CPR, First Aid, or Nonviolent Crisis Intervention.Experience with documentation in the form of shift notes and incident reports.Familiarity with trauma-informed care principles and behavioral health best practicesExperience working in Housing First initiatives, Sober Living, or providing Certified Intentional Peer or Recovery Support preferred.