Residential Manager

Paycom - ATS; Statesboro (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Gateway BHS seeks a Residential Manager to oversee daily operations of a residential program for individuals with intellectual and developmental disabilities in Statesboro, GA. You will lead staff, ensure regulatory compliance, and support individualized service plans to promote safety and independence.

Responsibilities include coordinating medical and behavioral health services, maintaining documentation, and guiding staff through training and performance management for quality, person-centered

Qualifications

• High School Diploma or GED required; 2–3 years in social/human services preferred (or related degrees with experience).
• Supervisory or leadership experience is preferred.
• Knowledge of regulations governing residential and developmental disability services.

Responsibilities

• Oversee residential program operations and staff scheduling.
• Ensure training, certifications, and documentation are current.
• Coordinate access to medical and support services for residents.

Skills

Leadership/Supervision

Regulatory compliance

Staff coaching

Communication

Documentation

Resident care

Problem solving

Education

High School Diploma or GED

Associate degree

Bachelor’s degree

Job description

Job Details

Job Location: Statesboro, GA 30458, Position Type: Full Time, Education Level: High School / GED, Job Shift: Any, Job Summary:

Under general supervision, the Residential Manager oversees the daily operation of a residential program serving individuals with intellectual and developmental disabilities. This position supervises residential staff, ensures compliance with regulatory standards, supports implementation of individualized service plans, promotes quality care and community integration, and maintains a safe, healthy, person-centered living environment. The Residential Manager provides leadership and coordination of services while ensuring the health, safety, and well-being of residents.

Essential Functions

• Supervises, schedules, and plans work activities of assigned residential staff.
• Ensures all required employee training, certifications, competency validations, and documentation remain current.
• Manages employee relations, staffing, scheduling, coaching, and performance management activities.
• Coordinates and facilitates access to medical, behavioral health, and support services for residents.
• Assists with the development, implementation, and monitoring of individualized service and treatment plans.
• Monitors exceptional rate and specialized service plans to ensure compliance with staffing and service requirements.
• Maintains communication with program leadership to ensure appropriate supports and services are available.
• Provides support to residents and families during periods of illness, crisis, transition, or family disruption.
• Counsels and assists residents with daily decision-making, problem-solving, and independent living skills.
• Instructs residents individually and in groups regarding daily living activities and life skills development.
• Observes and documents resident behaviors, progress, concerns, and service outcomes.
• Participates in interdisciplinary meetings, case reviews, and service planning activities.
• Performs or oversees household management activities including cleaning, laundry, meal preparation, and errands.
• Plans, coordinates, and conducts staff training and in-service activities.
• Assists residents with meal planning, grocery shopping, food preparation, and nutritional needs.
• Maintains records of resident progress and services provided and reports changes in condition promptly.
• Provides transportation for residents to appointments, activities, employment, community events, and services.
• Ensures compliance with agency policies regarding medication administration and self-administration assistance.
• Maintains compliance with work schedules, attendance requirements, and organizational policies.
• Maintains a safe, healthy, supportive, and person-centered residential environment.
• Reports safety concerns, incidents, and environmental hazards promptly.
• Performs related duties as assigned.

Required Knowledge & Skills

• Knowledge of federal, state, and local regulations governing residential and developmental disability services.
• Knowledge of organizational management and program administration practices.
• Knowledge of budgeting, resource allocation, and financial oversight principles.
• Knowledge of supervision, coaching, training, and performance management techniques.
• Knowledge of person-centered planning and service delivery principles.
• Knowledge of medication administration policies and health and safety requirements.
• Ability to observe, assess, and monitor resident behavior and functioning.
• Ability to assist and supervise residents with activities of daily living.
• Ability to develop and implement individualized support plans.
• Ability to provide training, instruction, and orientation services to residents and staff.
• Ability to participate effectively in service planning meetings and interdisciplinary teams.
• Ability to complete evaluations and monitor resident functional outcomes.
• Ability to serve as a subject matter resource for staff.
• Ability to supervise and direct the work of others.
• Ability to communicate effectively both verbally and in writing.
• Ability to manage multiple responsibilities and prioritize competing demands.
• Ability to maintain accurate records and documentation.
• Ability to promote resident independence, dignity, and quality of life.

Primary Responsibilities, but not limited to

• Provides oversight of residential program operations.
• Supervises residential staff and monitors service delivery.
• Supports implementation of individualized service plans.
• Ensures resident health, safety, and welfare.
• Coordinates transportation, medical appointments, and community activities.
• Maintains compliance with regulatory and organizational requirements.
• Monitors household operations and residential environment standards.
• Provides training and support to staff and residents.

Qualifications: Competencies

• Communication
• Accountability/Responsibility
• Cooperation/Teamwork
• Creative Thinking
• Customer Service
• Dependability
• Flexibility
• Initiative
• Analytical Thinking
• Job Knowledge
• Judgment
• Professionalism
• Quality/Quantity of Work
• Stress Management
• Leadership/Supervision

Required Education & Experience

• High School Diploma or GED equivalent and three (3) years of experience providing social, residential, or direct care services to individuals with special needs in a human services setting; OR
• Associate degree from an accredited college or university in a related field and two (2) years of related experience; OR
• Bachelor’s degree in a related field and one (1) year of related experience; OR
• One (1) year of experience at a lower-level position within the organization meeting advancement requirements.
• Valid Georgia driver's license required.
• Supervisory experience preferred.

Upon appointment to the position, the employee assumes responsibility for meeting and maintaining all minimum qualification requirements, including applicable certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training. Failure to maintain such requirements may affect eligibility to perform assigned duties.

Supervisory Responsibilities

• Clearly establishes and communicates goals and accountabilities.
• Monitors and evaluates employee performance.
• Provides effective feedback and coaching.
• Identifies development needs and assists employees in achieving professional growth.
• Develops innovative approaches to improve service quality and program outcomes.
• Communicates regularly with staff regarding goals, expectations, and performance standards.
• Initiates corrective action when performance requirements are not met.
• Conducts performance evaluations and provides constructive feedback.
• Recognizes employee contributions and achievements.
• Promotes employee engagement, training, and continuous improvement.

Work Environment

This position operates within residential service environments supporting individuals with intellectual and developmental disabilities. The role routinely uses computers, telephones, printers, electronic documentation systems, and standard office equipment. Travel between residential sites, medical appointments, community locations, and Gateway facilities may be required.

Physical Demands

• Frequently walks, sits, stands, kneels, and bends.
• Occasionally climbs, balances, and stoops.
• Frequently lifts and/or moves up to 15 pounds.
• May assist residents with routine physical support needs and mobility activities.
• Works at a computer for extended periods as needed.
• Frequently utilizes fine hand-eye coordination, hearing, and visual acuity.
• Must be able to travel between Gateway sites and community locations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway BHS promotes a drug/alcohol-free work environment through mandatory pre-employment drug testing.

Terms & Conditions

• Reports to work when scheduled and begins and ends work as expected.
• Reports anticipated tardiness or absence to the supervisor.
• Observes policies regarding meal and break periods.
• Uses work time appropriately and efficiently.
• Requests and utilizes leave appropriately.
• Maintains a professional appearance in accordance with site dress code requirements.
• Observes health, safety and sanitation policies.
• Performs work according to all applicable rules, regulations, policies and guidelines.
• Ensures licensure and certification are current and active without suspension or revocation throughout employment.
• Ensures compliance with required training, including new employee orientation.
• Does not engage in activities other than official business during work hours.
• Does not report to work under the influence of alcohol or drugs.
• Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.23.
• May be required to remain at or return to work during agency incidents or emergencies and may work non-traditional schedules as necessary to support agency operations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice.