RESIDENTIAL MANAGER

Paycom - ATS; Lyndon (VT); On-site; USD 60,000 - 81,000; Full time

Job summary

Northeast Kingdom Human Services in Lyndonville, VT is seeking a Residential Manager to lead daily operations of a licensed residential care home serving individuals with IDD. The role blends budgeting, staffing, and regulatory compliance with hands-on client care and supervision of staff.

The successful candidate will oversee licensing requirements, coordinate service delivery, manage on-call rotations, and ensure safety and compassionate support for residents.

Qualifications

• Certification or associate degree in human services with administrative experience in adult residential care
• Nursing license or nursing home administrator license in Vermont is acceptable
• Experience managing budgets and regulatory compliance in a licensed residential setting

Responsibilities

• Oversee daily operations of a licensed residential home serving individuals with IDD
• Provide direct supervision to the Assistant Manager and ensure adequate staffing
• Ensure compliance with NKHS policies and state regulations (DLP, DDSD)
• Coordinate service delivery and care plans in collaboration with staff and service coordinators
• Provide after-hours on-call managerial support as scheduled and support safety and well-being of residents
• Manage household budget and resources and ensure safe, home-like facilities

Skills

Staff supervision

Budget management

Regulatory compliance

On-call management

Service coordination

Education

Associate degree in human services

Vermont nursing license or NHA

Job description

Job Location: Lyndonville, VT 05851, Salary Range: $59,550.00 - $80,568.00 Salary/year. If you’re looking for an opportunity to do meaningful work in your community, join the passionate, community-minded team at Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting a high quality, comprehensive community mental health program in Vermont’s beautiful Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us at NKHS.org Check out Life in the NEK of Vermont!

Residential Manager

The Residential Manager oversees the daily operations, staffing, and regulatory compliance of a licensed residential care home serving individuals with Intellectual and Developmental Disabilities. This role balances high-level administrative tasks – such as budgeting, hiring, and state licensing compliance – with direct oversight of staff and the delivery of compassionate, hands-on client care.

Duties & Responsibilities

• Responsible for overall operation of a licensed residential home (Residential Care Home or Therapeutic Community Residence) serving individuals with Intellectual and Developmental Disabilities (IDD).
• Provides direct supervision to the Assistant Manager of the licensed homes.
• Responsible for maintaining adequate staff to meet requirements of the program and to supervise, schedule and support staff in the exercise of their duties.
• Responsible for ensuring that the homes maintain compliance with NKHS policies, and any and all applicable regulations from the State of Vermont Division of Licensing and Protection (DLP) and Developmental Disabilities Services Division (DDSD).
• Provides after-hours, on-call managerial support to the home on a rotating basis, fifty percent of the time; shared duty with the Residential Assistant Manager.
• Provides service coordination for the Homes’ residents in conjunction with the Residential Assistant Manager and/or Service Coordinator.
• Responsible for ensuring that the facilities are maintained in a safe, clean and home-like manner.
• Responsible for overseeing the implementation of client-specific plans and protocols by residential staff.
• Responsible for providing in-home support and follow up with medical and programmatic needs of the individuals after successfully completing med delegation.
• Responsible for providing for the physical, emotional, therapeutic and adaptive needs of the consumers, including but not limited to physical care, training, assistance in daily living skills, and care and supervision of all activities of daily living.
• Responsible for providing for the safety and general well-being of the consumers in a humane and caring manner, including protection from others, protection from exploitation, protection from physical harm and aggressive and/or self-injurious behavior, which may require physical intervention by staff in situations where consumers are aggressive.
• Must demonstrate a capacity to respond non-punitively, and in ways that encourage positive growth, to behavioral challenges and physical demands of the consumer.
• Responsible for assisting consumers in relating to family, community, and other team members in a competent and respectful manner.
• Responsible for providing direct care to consumers to meet their physical needs. This includes but is not limited to bathing, toileting, lifting, transferring, and physical assistance.
• Must be willing to work flexible hours as scheduled when needed or requested.
• Must perform these duties within the resources available and manage household budget and resources.

Qualifications

• Completion of a State approved certification or one of the following: At least an Associates degree in the area of human services and two (2) years of administrative experience in adult residential care; or three (3) years of general experience in residential care, including one year in management, supervisory or administrative capacity; or a current Vermont license as a nurse or nursing home administrator; or other professional qualifications and experience related to the provision of healthcare services or management of healthcare facilities.

SALARY & BENEFITS

• Competitive Salary $59,550 - $80,568/year, depending on qualifications.
• Health and dental insurance.
• 403b retirement plan with Agency contribution and match.
• Generous paid time off, 12 sick days and 12 paid holidays.
• Outstanding employee wellness program.
• Exceptional benefits package including low-cost medical and dental, short-/long-term disability coverages, life insurance, employee assistance program, and additional optional benefits.