Residential Manager

Chileda Institute Inc.; Herrington (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Chileda Institute Inc. in Wisconsin is seeking a Residential Manager to lead the residential program, oversee second and weekend shifts, and ensure an excellent learning experience aligned with Chileda’s mission.

You’ll guide shift managers, supervise staff, and collaborate with the Director of Residential Programming to implement policies and maintain safety. Ideal candidates hold a Bachelor's in a human services field or 3+ years of supervisory experience in licensed care, with strong

Qualifications

• Requires a minimum of a Bachelor's Degree in a human services-related field or at least 3 years of supervisory experience working with people with developmental disabilities in licensed care.
• Strong knowledge of behaviorism, trauma-informed care, strategic planning and servant leadership.
• Must demonstrate the ability to perform supervisory tasks to ensure consistent implementation of schedules, routines, and strategies to help students work towards their goals.
• Intermediate proficiency with the Microsoft Office suite.
• A demonstrated passion and ability to develop and mentor others.
• Excellent communication, organization, and time-management skills.

Responsibilities

• Responsible for managing the residential program, ensuring programming is implemented with consistency, facilities are well maintained, and staff are adequately trained.
• Ensure effective supervision by providing training and clear expectations, regularly providing timely feedback, completing disciplinary action as needed, and completion of performance evaluations.
• Ensure proper supervision during awake residential hours, working collaboratively with the Director of Residential Programming, Director of Residential Operations, Education Supervisor, Education Manager and Scheduling Coordinator to identify staffing needs.
• Lead and mentor the Residential Shift Managers, Back-Up Shift Managers, and House Managers providing support to assist them in fully carrying out their roles in managing homes and shifts, including supervising staff and student safety.
• Collaborate with the Director of Residential Programming and other administrative and management teams to develop and implement residential department policies, procedures, and initiatives that are reflective of Chileda's philosophy and mission.
• Work collaboratively with other departments and teams to promote respect, learning, safety, collaboration, and compassion throughout the residential program, and interdisciplinary teams.

Skills

Supervisory experience

Behaviorism knowledge

Trauma-informed care

Strategic planning

Servant leadership

Microsoft Office

Mentoring others

Communication skills

Organization & time management

Education

Bachelor's Degree in human services-related field

Job description

RESIDENTIAL MANAGER

Chileda's mission is to improve the quality of life for individuals with cognitive and behavior challenges. Chileda's goal is to help students increase their appropriate social behaviors and develop independent living skills, through an enriched learning environment and individualized behavior programming. Chileda's population includes children and young adults with special needs, including Autism, Attachment Challenges, related developmental delays, and intensive behavioral needs.

SUMMARY

The Residential Manager will manage the Chileda residential program, specifically providing staff leadership and support to second and weekend shifts. This position will ensure all students are provided an excellent learning experience and that Chileda's mission and values are incorporated into all aspects of the Residential program. The Residential Manager will lead and energize management staff, oversee daily activities and campus safety, and work collaboratively with the Director of Residential Programming. This position will be responsible for ensuring the consistent implementation of strategies and systems developed for the residential program.

REQUIRED EDUCATION & EXPERIENCE

• Requires a minimum of a Bachelor's Degree in a human services-related field or at least 3 years of supervisory experience working with people with developmental disabilities in licensed care.


• Strong knowledge of behaviorism, trauma-informed care, strategic planning and servant leadership.


• Must demonstrate the ability to perform supervisory tasks to ensure consistent implementation of schedules, routines, and strategies to help students work towards their goals.


• Intermediate proficiency with the Microsoft Office suite.


• A demonstrated passion and ability to develop and mentor others.


• Excellent communication, organization, and time-management skills.

GENERAL HOURS OF DUTY

Full-time, Wednesday through Saturday or Sunday through Wednesday. Generally, 11:00 pm -9:00 pm to accommodate supervision of employees. Additional work hours may be required based on the position's needs. This is an exempt, benefits-eligible position, averaging a minimum of 40 hours of work per week.

REPORTS TO

Director of Residential Programming

JOB DUTIES

• Responsible for managing the residential program, ensuring programming is implemented with consistency, facilities are well maintained, and staff are adequately trained.


• Ensure effective supervision by providing training and clear expectations, regularly providing timely feedback, completing disciplinary action as needed, and completion of performance evaluations.


• Ensure proper supervision during awake residential hours, working collaboratively with the Director of Residential Programming, Director of Residential Operations, Education Supervisor, Education Manager and Scheduling Coordinator to identify staffing needs.


• Lead and mentor the Residential Shift Managers, Back-Up Shift Managers, and House Managers providing support to assist them in fully carrying out their roles in managing homes and shifts, including supervising staff and student safety.


• Collaborate with the Director of Residential Programming and other administrative and management teams to develop and implement residential department policies, procedures, and initiatives that are reflective of Chileda's philosophy and mission.


• Work collaboratively with other departments and teams to promote respect, learning, safety, collaboration, and compassion throughout the residential program, and interdisciplinary teams.


• Ensure debriefing occurs consistently, and participate in debriefings and other team meetings to help identify proactive strategies to improve the residential program


• Promote an atmosphere of enthusiasm with the residential team, encouraging collaboration and consultation with the Behavior team, Case Managers, Administration, Staff Development and other Chileda staff to meet student needs.


• Ensure Serious Incident Reports and any other external reporting related to serious incidents is completed in a timely manner, following guidelines established by DCF and DHS, as well as Chileda's policies and procedures.


• Coordinate with the Mentor Development Specialist to ensure appropriate mentorship processes are followed while collaborating with House Managers, Lead DSP's, Assistant House Managers and Mentors.


• Work with agency administrators to improve and implement actions that affect program delivery. Serve as a residential representative on various agency committees such as the Systems Leadership Team.


• Ensure bi-monthly fire drills are completed on second shift for the houses.


• Provide consultation and technical assistance to house leadership team in a team-oriented manner, providing direction and plans of action to meet needs of students and staff.


• Ensure all staff working residentially are trained on Emergency Preparedness and Disaster Planning, ensuring completion of any evacuation drills as determined by accreditation and licensing requirements.


• Ensure Chileda's attendance policies are implemented consistently and fairly across all shifts.


• Maintain open communication with the Director of Residential Programming regarding programmatic progress, concerns, and ideas.


• Attend and facilitate required meetings that promote success in the Residential Program.


• Ensure there are consistent shift managers scheduled to supervise Chileda on residential shifts, while covering the building on an as needed basis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the Job Duties of this position. While performing the duties of this job, there is frequent physical interaction with students in fulfilling self-care, behavioral interventions, educational and recreational programs. Position involves implementing all aspects of Nonviolent Physical Crisis Intervention (CPI) including blocking, grab releases, physical transport, and physical restraint. Must be able to talk and hear to communicate with and exchange information with co-workers. Employee must be able to perform all essential functions without direct risk of harm to others or themselves. Please see Essential Functions document for specific position physical demands.

WORK ENVIRONMENT

Work will primarily be performed in an office environment. Hours will be spent in the houses and other shared areas throughout the Chileda campus.

DISCLAIMER

The statements of this Job Description are intended to describe the general nature of the work being performed and are not assumed to be a complete list of tasks. This Job Description does not establish a contract and are subject to change at Chileda's discretion at any time. Employment at Chileda is at-will. Employment at-will means that Chileda may terminate or change the status or your employment at any time, with or without reason, and with or without notice.