RESIDENTIAL MANAGER

Apis Services Inc; Claymont (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Apis Services, Inc. in Claymont, DE seeks a Residential Manager to oversee daily operations of multiple residential sites, supervise DSP Leads and DSP staff, and ensure care is delivered in line with policies, licensing standards, and regulatory requirements.

This full-time hourly position offers overtime eligibility and requires a 40-hour schedule with flexibility for evenings, weekends, and holidays to support staffing and emergencies.

Qualifications

• High School Diploma or equivalent required.
• Minimum three years of experience supporting individuals with developmental disabilities or mental illness.
• Supervisory experience preferred.

Responsibilities

• Provide direct supervision and leadership to DSP Leads and DSP staff.
• Create and manage staff schedules to ensure adequate coverage.
• Oversee the daily operation of assigned residential sites.
• Maintain a safe, home-like environment that supports independence and well-being.
• Ensure licensing, safety, and regulatory standards are met.
• Coordinate medication oversight and related documentation.
• Prepare monthly reports for referring agencies, guardians, or families.

Skills

Leadership

Communication

Problem solving

Regulatory compliance

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RESIDENTIAL MANAGER

Regular Full Time Management Claymont, DE, US

8 days ago Requisition ID: 9667

Residential Manager

The Residential Manager is responsible for ensuring the creation and maintenance of a safe, healthy, and supportive environment for individuals served in the residential program. This position oversees the daily operations of assigned residential sites and provides direct supervision to Lead Direct Support Professionals (DSP Leads) and Direct Support Professionals (DSPs).

The Residential Manager ensures services are delivered in accordance with organizational policies, licensing standards, and federal and state regulations. The Residential Manager serves as a role model for staff, demonstrating professionalism, effective communication, and appropriate interactions with individuals served, families, and community partners.

This is a full-time hourly position eligible for overtime (with approval). The Residential Manager is expected to work a 40-hour workweek in ratio, with flexibility to work evenings, weekends, holidays, or unscheduled hours when needed to support staffing coverage and emergencies.

Major Responsibilities

Program Leadership and Staff Supervision

• Provide direct supervision and leadership to DSP Leads and DSP staff.
• Assist with hiring, onboarding, training, evaluation, and disciplinary actions for residential staff.
• Create and manage staff schedules to ensure adequate coverage and compliance with staffing ratios.
• Conduct team meetings and provide ongoing coaching and performance feedback.
• Promote teamwork, professionalism, and adherence to organizational values.

Residential Operations

• Oversee the daily operation of assigned residential sites.
• Maintain a safe, home-like environment that supports independence and well-being.
• Ensure the residence meets all licensing, safety, and regulatory standards.
• Monitor the upkeep of facilities and coordinate maintenance as needed.
• Conduct safety checks, fire drills, and facility inspections according to policy.

Direct Support and Participant Care

Support individuals in activities of daily living including:

• Meal planning and preparation
• Personal hygiene and grooming
• Household maintenance
• Community engagement and recreation

Promote independence and skill development in areas such as self-care, social skills, and community living.

Encourage participation in community activities and relationships.

Ensure individuals receive necessary medical, behavioral health, and social services.

Medical and Medication Oversight

• Ensure medication policies and procedures are followed by staff.
• Conduct medication audits and weekly medication counts.
• Coordinate medication refills and ensure discontinued medications are disposed of properly.
• Communicate medication concerns or side effects to the Assistant Regional Director and healthcare providers.

Documentation and Compliance

Ensure accurate and timely documentation including:

• Daily progress notes
• Medication administration records
• Treatment plans and data collection
• Assist in the development and review of Individual Habilitation Plans (IHPs) and treatment plans.
• Prepare monthly reports for referring agencies, guardians, or families.
• Maintain compliance with all agency policies and state regulatory requirements.

Behavioral and Crisis Management

• Identify behavioral concerns and monitor changes in individuals’ conditions.
• Utilize crisis intervention strategies to prevent or manage crisis situations.
• Communicate behavioral concerns to the interdisciplinary team.
• Assist in identifying strategies to prevent future crises.

Community Engagement

• Budgeting and money management
• Community safety
• Social interaction
• Vocational and pre-vocational skills
• Promote participation in recreational and social activities within the community.

Financial and Administrative Responsibilities

• Manage household budgets and petty cash accounts.
• Maintain accurate financial records and receipts.
• Ensure individuals have adequate clothing and personal supplies.
• Assist with admissions and transitions for individuals entering the program.

On-Call and Emergency Responsibilities

• Participate in the organization’s on-call rotation system.
• Respond to emergencies and provide after-hours support as needed.
• Work flexible hours to support program operations, including evenings, weekends, and holidays.

Qualifications

Education and Experience

• High School Diploma or equivalent required.
• Minimum three years of experience supporting individuals with developmental disabilities or mental illness.
• Supervisory experience preferred.

Additional Requirements

• Must be 21 years of age or older.
• Valid non-provisional driver’s license for 3 years minimum
• Personal vehicle with state minimum liability insurance.
• Ability to pass required background checks, abuse registry checks, and drug screenings.

Communication

Ability to clearly communicate with residents, families, staff, and external partners.

Leadership

Ability to supervise staff, provide direction, and hold team members accountable.

Ethical Practice

Maintains confidentiality and respects the dignity and rights of individuals served.

Works effectively with interdisciplinary teams and community partners.

Problem Solving

Uses a solution-focused approach to address challenges and conflicts.

Regulatory Compliance

Maintains compliance with all licensing, regulatory, and organizational standards.

Working Conditions and Physical Requirements

Employees must be able to:

• Lift up to 50 pounds.
• Stand, walk, bend, reach, and perform physical activities during shifts.
• Assist individuals with mobility or personal care needs.
• Drive program vehicles as required.

Work environments may include:

• Residential homes
• Community locations
• Program offices.

Professional Expectations

• Follow OSHA, Fire Safety, HIPAA, and organizational policies.
• Attend required trainings and meetings.
• Maintain professionalism and sound judgment in all job duties.
• Demonstrate commitment to the organization’s mission, vision, and values.

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.