Residential Installer

Pavlov Media; Champaign (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Residential Installer to join their team in Champaign, Illinois. This full-time position focuses on installing and troubleshooting fiber optic equipment, ensuring high-quality service and customer satisfaction. The ideal candidate will possess strong technical skills, a customer-first approach, and the ability to work effectively in both residential and commercial settings. With a commitment to community connection through technology, this role offers a chance to make a meaningful impact. If you're ready to contribute to a forward-thinking company, this opportunity is for you.

Benefits

15 company paid holidays

3 weeks PTO

Medical, Dental, Vision starting day one

401K with company match

Health and Flexible Savings Account

Life and AD&D Insurance

Educational reimbursement

Short- and long-term disability benefits

Qualifications

• 1-2 years of experience in LVC and fiber installations.
• Knowledge of grounding techniques and networking.
• Ability to lift up to 75 pounds.

Responsibilities

• Install and troubleshoot fiber equipment in residential buildings.
• Maintain a customer-first approach for satisfaction.
• Read and understand network diagrams.

Skills

LVC and fiber installations

Troubleshooting networking issues

Grounding techniques

Cat5 and fiber optics knowledge

LAN/WAN networks

Customer service skills

Problem-solving skills

Time-management abilities

Education

High school diploma or equivalent

Tools

Hand tools

Job description

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This range is provided by Pavlov Media. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $28.00/hr

FTTX Installer

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

Job Description:

This is an onsite position located in Champaign, Illinois

The FTTX Installer is responsible for the installation, support, and troubleshooting of fiber equipment and LVC in both commercial and residential buildings along Pavlov Media’s fiber backbone. This role also includes the installation of fiber enclosures.

Duties/Responsibilities:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Maintain a customer-first approach to ensure exceptional customer satisfaction.
• Travel to assigned sites to complete work orders as needed.
• Consistently share information and feedback with internal teams.
• Handle calls, emails, and work orders from Pavlov Media HQ.
• Demonstrate effective troubleshooting skills and apply them as necessary.
• Read and understand network diagrams and technical manuals.
• Communicate with homeowners regarding installation preferences and address any concerns.
• Ensure network quality meets Pavlov Media's high standards.
• Install CCG fiber in residential homes from underground vaults.
  
  

Required Qualifications:

• 1-2 years of experience in LVC and/or fiber installations.
• 1-2 years of troubleshooting experience with networking issues.
• Knowledge of grounding techniques, Cat5, fiber optics, and LAN/WAN networks.
• Ability to stand for extended periods and lift up to 75 pounds.
• Experience using hand tools.
• Valid driver’s license and ability to pass a drug test.
• Must be able to travel up to 80% locally with same-day travel, and up to 10% for overnight travel.
  
  

Desired Qualifications:

• “Customer First” service-oriented approach.
• Professional communication, appearance, and demeanor.
• Strong time-management, prioritization, and multitasking abilities.
• Reliable and responsible team player.
• Solid problem-solving skills with the ability to adapt quickly to changing processes, procedures, and priorities.
• Proficiency in LVC and fiber optic installations in both commercial and residential settings.
• Ability to mechanically or fusion splice fiber optic cables.
• Aptitude for interpreting, maintaining, and creating fiber optic splice maps.
• Proven ability to troubleshoot connectivity issues.
• Ability to assemble fiber enclosures and cans, and fasten them securely to building structures.
• Strong understanding of networking devices and wireless access points.
  
  

Physical Requirements:

The successful candidate will be able to perform the following with or without reasonable accommodation:

• Ability to sit for prolonged periods.
• Ability to lift up to 50 pounds.
  
  

Compensation & Benefits:

The salary range for this position is: $20.00-$28.00/hr

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits
  
  

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.

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Internal Use

Job Title:

Department:

Reports To:

FLSA status:

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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