Residential Inside Sales Representative - Sioux Falls

Midco of South Dakota, Inc.; Sioux Falls (SD); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Free internet & TV

401(k) match

Disability insurance

HSA contributions

Wellbeing programs

Job summary

Midco of South Dakota, Inc. is seeking an Inside Sales Representative to drive value-driven conversations with residential customers. You will identify the best products and services to meet needs, upsell where appropriate, and manage outbound campaigns to create new opportunities.

The role emphasizes proactive outreach, strong customer service, and collaboration with internal teams to deliver a seamless experience, while aiming to exceed revenue targets in a hybrid environment.

Qualifications

• High school diploma or GED required.
• Exceptional communication skills, both verbal and written, with ability to adapt in a fast-paced setting.
• Self-driven and motivated to proactively complete outbound sales.
• Basic typing, email, and computer skills; comfortable with technology.

Responsibilities

• Service incoming and outbound calls from residential customers.
• Identify products/services using value-based selling.
• Sell or upsell Midco products to new and existing customers.
• Perform proactive outbound calls tied to campaigns.
• Develop sales opportunities and build rapport with potential customers.
• Record transactions and set up new accounts and installations.
• Follow up with leads and ensure timely contact.

Skills

Exceptional communication skills

Self-motivated

Adaptable

Outbound sales

Education

High school diploma or GED

Job description

Work Location Type

Hybrid

Job Description

Base wage, along with sales incentives, plus career advancement potential! Work schedule is 11am to 8pm, Monday thru Friday. Work-from-home 4 days per week, following 6 weeks of in-person training.

Job Summary:

The Inside Sales Representative is the driving force behind helping customers discover the best solutions for their needs. By leveraging value-based selling techniques, they will identify and recommend the right products and services, ensuring customer satisfaction and driving revenue growth. Their proactive approach to outbound calling and follow-ups will create new sales opportunities, while their collaboration with internal and external teams will guarantee an exceptional customer experience.

Responsibilities:

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell/upsell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High school diploma or equivalent (GED).
• Basic typing, email and computer skills.
• Proficient at using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.
• Ability to meet and exceed quota or goals.
• Self-driven and motivated to proactively complete outbound sales.

Preferred Qualifications:

• At least 1 year of previous sales or relevant customer service/sales experience.

Position leveling will be assigned congruent to experience and training.

• Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
• Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
• At least 3 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.
• Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
• Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
• At least 5 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.
• Inbound and outbound call center environment, wearing a headset.
• Extremely time sensitive to meet customer demand.
• May be required to work in excess of 40 hours per week.
• Some shifts are outside normal business hours.

Mental Demands:

• Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
• Proficiency in understanding problems and collaborating with others to find alternative solutions.
• Clearly articulate instructions and expectations.
• Skilled in focusing on the issue at hand without reacting emotionally.
• Ability to de-escalate conflicts effectively.
• Maintain availability and composure during periods of continuous, high interaction volume.
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.

Benefits Summary

• Free Midco internet and TV
• Generous 401(k) match and paid time away from work programs
• Midco-provided short and long term disability insurance
• Midco contributions to your HSA
• Programs to support your physical, mental, emotional and financial wellbeing
• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters .