Residential HVAC Supervisor

Frank Gay Services; Town of Florida (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Monthly Performance Bonus

Medical, Dental, Vision

Paid Time Off (PTO)

Paid Holidays

Birthday Paid Off

Company Paid Life Insurance

401(k) Matching

Tuition & Education Assistance

Company Phone and Laptop

Access to Company Vehicle While on the

Job

Job summary

Frank Gay Services in New York is seeking a Residential HVAC Service Supervisor to lead our field team of service technicians, coach on customer service and technical knowledge, and drive performance.

You will report to the HVAC Service Manager, supervise installations and maintenance, and help grow the service business while maintaining safety and quality standards.

Qualifications

• Minimum five years of residential HVAC service experience with diagnostic troubleshooting and repair.
• Three years of HVAC Service Technician experience with training ability.
• Willingness to work outdoors in any weather.

Responsibilities

• Supervise all AC service & maintenance technicians and facilitate training and coaching.
• Coordinate field technicians and manage staff to meet customer expectations.
• Improve service volume and customer base through effective leadership.
• Provide regular feedback and support to the Service Line Operations Manager and technicians.
• Ensure safety topics are integrated into coaching and weekly meetings.

Skills

HVAC leadership

Coaching

Customer service

Training

Tools

HVAC equipment

Job description

Are you looking to level up your career and transition into leadership? Frank Gay Services is seeking an Residential HVAC Service Supervisor ready to TradeUP to a new opportunity. If you're passionate about leading teams, ensuring customer satisfaction, and driving performance, this is the position for you! Salary + Bonus Range: $65,000 - $80,000+/yr

• Weekly Pay
• Monthly Performance Bonus
• Medical, Dental, Vision
• Paid Time Off (PTO)
• Paid Holidays
• Birthday Paid Off
• Company Paid Life Insurance
• 401(k) Matching
• Tuition & Education Assistance
• Company Phone and Laptop
• Access to Company Vehicle While on the Job

About The Role

The HVAC Service Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service & Maintenance Technicians. This role facilitates training and coaching of technicians, ensures complete customer satisfaction, and resolves escalated customer complaints. You will coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services.

What You Will Do

As an HVAC Service Supervisor, you will coordinate and manage Field Service Technicians, increase business volume and customer base, and manage staff to meet and exceed customer expectations. Your responsibilities include:

• Partnering Across Departments: Collaborate with installation, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers by company standards and procedures.
• Customer Resolution: Follow up and resolve escalated customer disputes/complaints, ensuring effective and long-term problem resolution.
• Performance Monitoring: Act on the department’s projected and forecasted performance goals, including average ticket per call, percentage of sales leads, average callbacks, and number of COD calls completed.
• Feedback and Support: Provide regular feedback to the Service Line Operations Manager and consistent support, professional development, and coaching to all service technicians.
• Technician Communication: Maintain effective communication with each technician to ensure clear understanding of goals and expectations.
• Weekly Meetings: Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content.
• Safety Integration: Ensure that safety topics are incorporated into coaching conversations, weekly meetings, and training sessions.

What You Need

• Experience: At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. At least three (3) years of HVAC Service Technician experience with the ability to train others.
• Outdoor Work: Must be willing to work outdoors in any weather conditions.
• Physical Dexterity: Must occasionally lift and/or move 75+ pounds
• Travel: Some local travel is expected for this position.

Ready to Make a Significant Impact?

Join Frank Gay Services and become a leader in our award-winning HVAC service department. If you are ready to take the next step in your career with a company that values your time and expertise,