Residential HVAC Service Manager

Controlling Systems; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in HVACR is seeking a Service Manager responsible for the administration, growth, and profitability of the Service Department. This role involves organizing all department activities, training employees, managing customer relations, and ensuring service satisfaction. Ideal candidates will have significant supervisory experience and strong leadership skills.

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Paid training

Career advancement opportunities

Flexible scheduling

Year-round work

Spiffs, rewards, & employee contests

Qualifications

• Minimum five years of HVACR experience, including 3 years in a supervisory role.
• Valid driver’s license and insurability.
• Understanding of HVAC marketing and sales.

Responsibilities

• Planning, organizing, controlling, and coordinating all aspects of the Service Department.
• Training employees in servicing procedures and promoting customer satisfaction.
• Resolving customer complaints professionally and efficiently.

Skills

Initiative

Decisiveness

Integrity

Leadership Skills

Technical Knowledge

Excellent Communication

Tools

Software proficiency

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Paid training
• Career advancement opportunities
• Flexible scheduling
• Year-round work
• Spiffs, rewards, & employee contests

The Service Manager reports to the General Manager and is responsible for the management, administration, growth, and profitability of the Service Department, including responsibility for the applicable sections of the corporate strategic plan.

Key qualities and skills: initiative, decisiveness, tact, integrity, judgment, leadership skills, and technical knowledge. The role involves contact with diverse demographic groups, primarily with Controlling Systems employees and departmental customers.

Representative duties include:

1. Planning, organizing, controlling, and coordinating all aspects of the Service Department.
2. Training employees in servicing procedures and promoting the customer satisfaction philosophy.
3. Scheduling jobs based on complexity and technician ability.
4. Collaborating with the Accountant and General Manager on collections and credit management.
5. Supporting corporate goals in partnership with other department managers and leadership.
6. Resolving customer complaints professionally and efficiently.
7. Working with suppliers on parts performance, pricing, and availability.
8. Providing annual performance appraisals for staff.
9. Managing equipment, tools, vehicles, and parts.
10. Maintaining administrative records and controls, including invoicing.
11. Implementing quality control procedures to ensure customer satisfaction and departmental efficiency.

Job Qualifications:

• Minimum five years of HVACR experience, including 3 years in a supervisory role.
• Negotiation skills with suppliers.
• Excellent communication skills.
• Understanding of HVAC marketing and sales.
• Physical ability to visit technicians and customers on-site.
• Ability to sell service jobs, contracts, and bids.
• Knowledge of relevant laws and regulations.
• Valid driver’s license and insurability.
• Strong leadership and supervisory skills.
• Proficiency with software and technology.

This job is active and accepting applications.