Residential Housing Supervisor

Centralnassau; Hauppauge (NY); On-site; USD 75,000 - 97,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Platinum Medical Plan 90% Employer

Flexible Spending Account

403(b) retirement plan

Disability Insurance

Legal Plan

Dependent Care Account

Life Insurance

Pet Insurance

HRA

Mentorship Program

Student Loan Forgiveness

Job summary

CN Guidance and Counseling Services, Inc. in Hauppauge, NY seeks a Supervising Residential Program Leader to oversee housing programs for individuals with psychiatric disabilities.

You will ensure services meet policies, supervise staff, manage scheduling, and coordinate Medicaid billing and documentation. The role requires an associate degree (bachelor’s preferred) in human services and at least two years in a residential setting, with strong leadership, compliance, and crisis-management

Qualifications

• Minimum two years of experience in a residential program.
• Associate or bachelor degree in human services preferred.
• Experience supervising staff and ensuring program compliance with policies and regulations.

Responsibilities

• Oversee and supervise all aspects of the residential program and ensure services are delivered.
• Ensure adherence to all regulations, protocols, and policies.
• Recruit, hire, train and evaluate residential staff, with supervision by Program Manager.
• Provide weekly supervision to full-time staff and monthly supervision to part-time staff.
• Develop staff schedules and ensure adequate coverage; update schedules as needed.
• Ensure residents receive appropriate restorative/rehabilitative services and document them.
• Review Medicaid billing and ensure timely submission of monthly reports.
• Oversee Medicaid billing activities and ensure documentation is compliant.
• Monitor medication procedures and logs, and act in the absence of a Senior Counselor.
• Maintain a clean, safe, homelike environment in collaboration with facilities.
• Promote resident dignity and participation in service plans; facilitate house meetings.
• Conduct intakes for potential residents with admissions committee.
• Review time-off requests, timesheets, and travel expenses within 48 hours.
• Oversee program finances, client distributions, petty cash, and budgeting.

Skills

Staff supervision

Regulatory compliance

Crisis management

Team leadership

Policy interpretation

Education

Associate's Degree in Human Services

Bachelor's Degree in Human Services (preferred)

Job description

JOB DEFINITION:

Provide supervision to a team of residential staff providing housing and services to people with psychiatric disabilities. Responsible for the overall functioning of the program and ensuring compliance with agency policies and procedures as well as applicable local, state and federal regulations.

EDUCATIONAL REQUIREMENTS:

Minimum of Associates Degree, Bachelor's degree preferred, in human services

EXPERIENCE REQUIRED:

Minimum of two years of experience in a residential program

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Oversee and supervise all aspects of the assigned residential program(s) and assure that appropriate and necessary services are delivered.
2. Ensure that all program guidelines, protocols, policies, procedures and regulations are followed.
3. Participate in the recruitment, hiring, training and ongoing evaluation of residential staff under the supervision of the Program Manager and/or Assistant Director.
4. Develop of a sense of team through training and ongoing supervision, support and evaluation of residential staff, including disciplinary actions, when needed. Provide ongoing structured weekly supervision to Full Time staff members and Monthly supervision to Part Time Staff members.
5. Develop staff schedules and submit to the Program Manager by the 21st of the previous month, ensure adequate staff coverage for assigned program and update the staff schedule throughout the month, as needed.
6. Ensure that residents receive restorative and/or rehabilitative and tenancy support services appropriate to their needs. Directly participate in the delivery and documentation of these services, when necessary.
7. Review all Restorative Services weekly to ensure all appropriate services have been delivered and submit Medicaid Billing Reports on monthly basis as per program protocols.
8. Oversee and participate in all Medicaid billable activities and ensure that all documentation is current and in compliance with regulatory guidelines. This includes timely and accurate submission of monthly Medicaid Billing Reports to the Billing Dpt.
9. Oversee all medication monitoring procedures and assume any medication management related tasks and responsibilities in the absence of a Senior Counselor. Housing Supervisors are to review the medication logs/EMAR on a daily basis to ensure all procedures are being followed appropriately.
10. Oversight of the sites to ensure a clean, safe and homelike environment. Ensure proper maintenance and upkeep of the site in collaboration with the facilities and management team.
11. Ensure all residents are treated with dignity and respect and are given the opportunity to actively participate in their service and support plans in order to provide collaborative treatment panning.
12. Organize and encourage respectful interactions between residents, conduct house meetings and offer supports and training as needed to residents in the program.
13. Conduct intakes for potential residents in cooperation with the admissions committee.
14. Review and approve all time off requests, time sheets and travel expenses for staff within 48 hours of submission.
15. Oversee program finances, including weekly client distributions, petty cash, fee payments, check requests, food and supply budgeting and ensuring appropriate funding and benefits are in place for all residents.
16. Oversight of recreational activities.
17. Serve as a liaison with outside service providers and advocate for the needs of residents in the program, when necessary.
18. Ensures that appropriate discharge planning activities occur for all residents.
19. Responsible for routine oversight and monitoring of all client records to ensure that records are up to date and include all required documentation in compliance with applicable individual program regulations and policy manuals.
20. Provide direction and support to staff during crisis situations. Serve as the On-Call Supervisor one week (wed-wed) after business hours and weekends on a rotating basis (approximately every 6-8 weeks) to answer any calls, text or Microsoft Teams messages in which staff and/or clients may need to report pertinent information, need assistance, handle a crisis situation or incident/accident in program within the Residential Dpt. Email "on-call report" emails daily during on-call week.
21. Ensure that all incidents and accidents are reported within 24 hours in accordance with applicable regulations and complete and/or review documentation as needed.
22. Participate in the Utilization Review process in conjunction with the QI Dpt and management team.
23. Maintain and submit statistical, client and program data, as required, to Program Manager and Director.
24. Assume the responsibilities and tasks of all staff roles in their absence. Directly complete, participate in or delegate such tasks and ensure all protocols and guidelines are being followed.
25. Support the use of data in clinical supervision to inform decision-making
26. Identify and implement quality improvement trainings and activities as part of professional development goals
27. Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
28. Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
29. Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
30. Other duties as assigned.

BENEFITS:

We offer an attractive and competitive benefits package for full time employees which includes but not limited to:

• Medical
• Dental
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more

5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more.

It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.