Residential House Manager - Baltimore County

Aspire Living & Learning; Baltimore (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Retirement Plan

Paid Time Off

Professional Growth

Life & Disability Insurance

EAP & Telehealth

Job summary

Aspire Living & Learning in Baltimore County is seeking a Program Manager to oversee day-to-day operations for adults with developmental disabilities, ensuring access to medical and behavioral health services and quality supports. The role includes mentoring staff, writing assessments, and ensuring regulatory compliance.

You will manage staffing schedules, provide training, support ISP/IEP goals, and coordinate care with a person-centered, team-based approach within a mission-driven

Qualifications

• Bachelor’s Degree in Human Services or the equivalent combination of education & experience required.
• Experience providing support to individuals with disabilities and challenging behaviors.
• Excellent interpersonal, organizational and communication skills.
• Previous supervisory experience strongly preferred.
• Basic Computer skills, experience using Therap a plus!
• In some locations, a valid US driver’s license, vehicle, and auto insurance may be required, with at least 3 years of driving experience.

Responsibilities

• Oversee the day-to-day operations for adults with developmental disabilities, ensuring access to appropriate clinical and medical services.
• Mentor, develop and supervise shift supervisors and direct care staff; monitor staffing schedules and compliance with regulations.
• Assist with writing clinical assessments and overseeing ISP assessments; participate in on-call coverage as needed.
• Provide in-house and agency-contracted training and consultation services; support daily living skills and behavioral plans.
• Adhere to budget guidelines and coordinate services to address medical, psychiatric and social-emotional needs.

Skills

Leadership

Communication

Empathy

Supervision

Driver's license

Therap (software)

Education

Bachelor's Degree in Human Services

High School Diploma or GED

Tools

Therap

Job description

Residential House Manager - Baltimore County

Baltimore County, Maryland

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a motivated and dedicated Program Manager to oversee the day-to-day operations for adults with developmental disabilities, ensuring that all supported individuals are receiving appropriate clinical and medical services in Baltimore County. The Program Manager will mentor, develop and supervise shift supervisors and direct care staff, ensure adherence to all DDS, funding agency, and state regulations, maintains and monitor staffing schedule, assist with writing clinical assessments and overseeing ISP assessments, and assume on-call responsibilities as required. The Program Manager will also assist and instruct individuals in all aspects of their IP, administer medication when required, provide in-house and agency-contracted training and consultation services, adhere to budgetary guidelines, assist and instruct residents with daily living skills, behavioral and habilitative plans, medical, psychiatric and socio-emotional needs, and work with the People Team to plan and implement corrective action when necessary.

Pay: $48,000 annually

Key Responsibilities:

The PM is responsible for programmatic and operational management of services that will enable individuals to reach their fullest potential. This person holds a leadership role, building effective teams through developmental supervision and championing internal and external partnerships. Below outlines key aspects of the roles and responsibilities this position holds:

Relationships and Communication:

• Cultivate a positive and productive workplace atmosphere to enhance team morale and productivity.
• Creates positive relationships with all internal and external stakeholders including employees, peers, local and state agencies as well as parents and guardians
• Ensures all communication istimelyand occurs in a manner that is professional,clearand concise
• Builds trust, mutualrespectand cohesion around shared mission

Program Management:

• Champions an environment in which supported individuals have choices, are treated with respect and dignity and actively engaged in their community
• Provides ongoing developmental supervisionaccording to agency expectationsensuring employees are meeting programmatic requirements
• Creates a supportive environment in which toretainquality employees and providers
• Ensures adherence to organization-wide policies and procedures and state and federal regulations, meetinglicensingand certification standards
• Provides fiscal oversight of the program(s) under the guidance and leadership of the ProgramDirector,this includes managing cash on hand,pex,receipts, etc.
• Coordinates services to provide medical,psychiatricand social-emotional needs of the supported individuals
• Provides programmatic oversightregardingrequired record keeping and program and vehicle safety.

Leadership and Coordination:

• Fostersan environment where the dignity,decisionsand rights ofthe individualsare valued.
• Foster a positive work environment while championing a culture of teamwork, growth,collaborationand communication.
• Coordinate withand provides support toother departments such as Quality Assurance/Quality Enhancement, nursing, clinical and other administrative departments.
• Provide leadership and guidance to the day-to-day operations of the shift including but limited to data collection and documentation, ISP/IEP goals, community inclusion activities, aids to daily living.
• Participate in and complete training sessions as delegated by management to enhance skills and knowledge relevant to the role.

Administrative Responsibilities:

• Oversee administrative tasks to ensure compliance including completion of employee performance appraisals,maintainingschedules for effective programming, etc.
• Ensure that all employees have received the necessary regulatory training and guidance to best support the individuals served.
• Perform anyadditionaljob responsibilities assigned by supervisors or team leaders to support the organization's smooth operation.
• Conduct training asrequiredand assigned.
• Accept reassignment asrequired
• Bachelor’s Degree in Human Services or a related field, or the equivalent combination of education & experience required.
• Experience providing support to individuals with disabilities and challenging behaviors.
• Excellent interpersonal, organizational and communication skills.
• Previous supervisory experience strongly preferred.
• Basic Computer skills, experience using Therap a plus!
• High School Diploma or GED required.
• Empathy, enthusiasm, and a passion and dedication for helping others.
• In some locations, a valid US driver’s license, vehicle, and auto insurance may be required, with at least 3 years of driving experience. Access to reliable transportation is required, and some positions may require the use of a personal vehicle to transport supported individuals, depending on program needs.

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance -Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options -Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON -Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match -A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off -Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities -Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Servicesand more!

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.