Residential House Manager

AccessPoint RI; Cranston (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

AccessPoint RI is seeking a dedicated Residential House Manager to lead our 24-hour licensed group homes and community supports. You will oversee day-to-day operations, coach Direct Support Professionals, and ensure services reflect individuals' goals, choices, and needs while staying compliant with policies.

This hands-on leadership role requires strong communication, problem-solving, and collaboration with families, guardians, clinical teams, and BHDDH to promote independence and community

Qualifications

• 18+ years of age.
• Associates Degree preferred.
• Valid Driver’s License with acceptable driving record.
• Minimum two years supporting people with developmental disabilities (IDD).
• Willingness to complete CPR, NCI, Human Rights, and other trainings.
• Strong written and oral communication.
• Ability to supervise staff and manage meetings.

Responsibilities

• Lead day-to-day operations of assigned residential services.
• Coach and develop Direct Support Professionals (DSPs).
• Plan and oversee ISP goals, schedules, and staff meetings.
• Monitor documentation, time sheets, and compliance with policy.
• Oversee medication protocols and medical appointments as needed.
• Collaborate with families, guardians, clinical teams, and BHDDH.

Skills

Communication skills

Leadership

Staff supervision

Problem-solving

Written and oral communication

Emergency response

Education

Associate degree preferred

Tools

Microsoft Word

Excel

Payroll systems

Job description

Position Overview – Residential House ManagerAt AccessPoint RI, we believe a home should be more than a place to live—it should be a place where individuals feel supported, respected, empowered, and connected to their community. We are seeking dedicated and compassionate Residential House Managers to lead our residential teams and help create environments where individuals with developmental disabilities can thrive.As a Residential House Manager, you will provide leadership and oversight for the day-to-day operations of assigned residential services, including 24-hour licensed group homes, and in-home and community-based supports. You will ensure that services are delivered safely, consistently, and in a manner that reflects each individual's goals, preferences, choices, and needs.This is a hands-on leadership role that combines staff supervision, program coordination, quality management, and person-centered support. You will coach and develop Direct Support Professionals (DSPs), oversee daily program operations, monitor the quality of services, and work collaboratively with families, guardians, clinical and nursing teams, senior leadership, and BHDDH.Most importantly, you will help ensure that the individuals we support have meaningful opportunities to build independence, strengthen relationships, participate in their communities, and make choices about their everyday lives.If you are a strong communicator, natural problem-solver, and supportive leader who is passionate about developing teams and empowering individuals with differing abilities, we invite you to join AccessPoint RI and lead a residential program where your work makes a difference every day.Essential Duties and Responsibilities:Knows and Demonstrates the Mission of Access Point RIValues and demonstrates courtesy, cooperation, fairness, honesty, and objectivity in all interactions with residents and encourages the same style of interaction from all team members.Adheres to the Code of Conduct and Ethics required from a Leadership position.Provides on-call coverage as needed.Planning, organizing, and facilitating Individual Service Plans, management of staff meetings, maintaining the agenda and minutes of the meeting.Reviews and approves all time sheets and mileage sheets per agency policy prior to submission.Conduct annual staff evaluations.Conducts / schedules and documents monthly supervision meetings with Direct Support Professionals.Follows Human Resource procedures including assisting staff with FMLA, Worker’s Comp claims, Progressive Discipline issues.Follows Collective Bargaining Unit proceduresFollows vehicle maintenance policy including vehicle maintenance sheets, car washes, required vehicle maintenance and reports to maintenance.Direct Supervision of Direct Support Professionals and Assistant Manager in assigned programs.Occasional coverage of non-assigned locations due to absence or leave.Oversight of Client Case RecordsPromote professional relationships and team work by empowering assistant manager and DSP’sEncourage new and familiar experiences which may become future goals for individualsEnsure Community Participation and Oversight of ISP GoalsHealth Safety and Well Being:Ensures and monitors that all necessary supplies are in the home including food, cleaning supplies, personal items, and funds. Ensures items are located according to policy.Responsible for Maintaining House Logbook daily and ensuring appropriate documentation is being done daily according to policy.Ensures the up-keep and cleanliness of the home as well as daily cleaning schedules being completed accordingly.Monitor Medication Protocols within the home:** Ensures all staff are trained and training is up to date for MedicationAdministration.**Follow and ensure all staff follow medical protocols under Supervision of RN.** Ensure all Medication is ordered on time and appropriately.**Review medication administration sheets for accuracy and reports inconsistencies or omissions.** Provide timely follow up regarding medication errors.** Assist with coverage of medical appointments as needed.** Adheres to and is cognizant of all infectious control policies / bloodborne pathogens / safety and emergency proceduresQualifications / Requirements:Be at least 18 years of age.Associates Degree preferredValid Driver’s License and Acceptable Driving RecordAccess to and provision of an insured automobile on an ongoing basisMinimum two years of experience in supporting people with developmental disabilities (IDD).Ability and willingness to complete CPR, NCI, Human Rights, Management, and other required trainings per agency protocols.Capable of effective written and oral communicationCapable of reading, comprehending, and implementing agency policies and procedures, ability to provide instruction and to use varying degrees of independent judgement and discretion.Ability to respond to any emergency situations at all times.Working knowledge of basic computer skills including basic Microsoft Word, Excel, and Payroll Systems.Work collaboratively with assistant manager and fellow managers to ensure there is coverage at all times.