Residential Helper

Waste Pro USA Inc.; Southaven (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

Waste Pro USA Inc. in Southaven, Mississippi is seeking a Helper to assist the refuse truck driver on pre‑assigned routes, ensuring efficient collection of garbage, yard waste, and recycling.

The role emphasizes safety, helpful resident interaction, and readiness to perform manual tasks with the team. You will load and compact waste, support the driver on backing up the truck, and help maintain clean work areas.

Qualifications

• Follow safe operating practices and safety policies.
• Provide courteous, efficient customer service to residents and drivers.
• Work effectively in a team environment and assist routes as needed.
• Read, write, and comprehend daily reports and route instructions.

Responsibilities

• Assist the driver on pre-assigned and special routes to pick up garbage, yard waste, and recyclables.
• Help load, compact, and unload materials as required and operate basic truck systems.
• Maintain safety by adhering to ANSI/OSHA guidelines and company policies.
• Assist on backing up the truck, directing the driver from the ground, and guiding residents.

Skills

Safety awareness

Customer service

Team player

Reading and reporting

Job description

SUMMARY OF POSITION:

The Helper is responsible for assisting the refuse truck driver on pre-assigned and special routes to pick up garbage, yard waste, or recycling.

ESSENTIAL JOB FUNCTIONS:

1. Picks up solid waste and places it in the back of a rear load garbage truck on specified routes often done manually or by pushing toter to tipper. Lifts and carries trash bags, bulk items and containers to the truck for disposal. Climbs onto and off of the rear truck step to load refuse, waste and carts. Operates packing mechanism to compact waste into the truck.
2. Provides a safe and Distinguishably Different level of service through courteous and expeditious customer service in all aspects of refuse operation to the general public and customers. Exhibits a positive attitude towards company, customer and municipal goals.
3. Ensures garbage and recyclables at residences are picked up and transferred properly; pick up may require using back door.
4. Answers questions for residents and directs them to contact Customer Service or appropriate government office for additional information.
5. Must comply with all ANSI (American National Standards Institute), OSHA (Occupational Safety and Health Administration) and company safety polices including Waste Pro Absolute Guidelines.
6. Assists Driver in safely backing up the truck by directing the Driver from the ground.
7. Cleans behind the compactor blade with shovel and hoe when directed. Sprays and cleans the hopper and truck at the end of each shift or as needed.
8. Reports any safety or customer service related issues to driver and supervisor, immediately.
9. Performs a variety of manual duties in the clean‑up of scattered refuse; Cleans up the area around accidental waste spills and ensures customers containers are replaced properly.
10. May be required to work during emergency situations.
11. Assists other routes as needed to complete daily work.
12. Performs other job‑related duties as assigned.

OTHER JOB RESPONSIBILITIES:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
• Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT:

Works in a variety of environment conditions, including wide temperature and weather variations including heat, cold, snow, rain, wind; noise and vibrations, fumes, odors and dust.

QUALIFICATIONS:

• Be able to follow safe operating practices.
• Be able to learn and use interpersonal skills relating to good customer service
• Be able and willing to work in a team environment
• Be able to read, write and comprehend reports well enough to complete daily assignments.

Special Considerations/Physical Work Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

1. Physically able to push or pull independently (unassisted) 50 pounds between 800 and 1000 times a day
2. Physically able to lift independently (unassisted) 50 pounds from the ground to waist height between 800 and 1000 times a day
3. Physically able to get up and down from the cab of a commercial motor vehicle between 800 and 1000 times a day
4. Physically able to bend at the waist and knees between 800 and 1000 times a day
5. Physically able to work 8 to 12 hours in extreme weather conditions (heat, cold, rain and snow)
6. Ability to ride on the outside of the truck while servicing residential customers in low MPH areas.