Residential Group Home Supervisor

ChildServe; Johnston (IA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA options

Employee Assistance Program

Job summary

ChildServe seeks a Group Home Supervisor to oversee daily operations in a ChildServe Home, ensuring high-quality care and 24-hour operations. You will lead staff, manage safety, budgeting, documentation, and regulatory compliance, while coordinating with therapists and families to plan care.

You will hire, train, and support staff, oversee scheduling and overtime, and ensure consistent, high-quality care through observations and retraining. A strong leader with interpersonal skills is essential.

Qualifications

• Bachelor’s degree in human services or related field.
• At least 1 year experience supporting individuals with intellectual or developmental disabilities and 1 year supervisory experience.
• Strong leadership, communication, and relationship-building abilities.

Responsibilities

• Oversee daily home operations, including on-call duties, safety, supplies, budgeting, documentation, and regulatory compliance.
• Maintain accurate service documentation, billing requirements, and implement improvements based on audits.
• Lead care planning with families and interdisciplinary teams; build positive interactions with children and young adults.
• Coordinate with therapists and other professionals to ensure care needs, equipment, and services are provided.
• Hire, train, coach, and support staff; oversee scheduling, manage overtime, and ensure high-quality care through observations and retraining.

Skills

Leadership

Communication

Relationship Building

Decision Making

Prioritization

Professionalism

Education

Bachelor’s degree in human services

Tools

Microsoft Office

Job description

About the Role

$3000 Hiring Bonus! As a Group Home Supervisor, you will oversee the daily operations of a ChildServe Home, ensuring high‑quality care, staff leadership, and compliance with state and federal regulations. This role supports 24‑hour operations and helps create a safe, engaging, and supportive environment for children and young adults with special health care needs.

Schedule

M-F Business hours with rotating on call weekends and evenings

How You'll Make an Impact

• Oversee daily home operations, including on‑call duties, safety, supplies, budgeting, documentation, and regulatory compliance.
• Maintain accurate service documentation, billing requirements, and implement improvements based on audits.
• Build positive, age‑appropriate interactions with children/young adults and lead care planning with families and interdisciplinary teams.
• Coordinate with therapists and other professionals to ensure care needs, equipment, and services are provided.
• Hire, train, coach, and support staff; oversee scheduling, manage overtime, and ensure high‑quality care through observations and retraining.

What You'll Need

• Bachelor’s degree in human services or related field; meets QIDP qualifications.
• At least 1 year of experience supporting individuals with intellectual or developmental disabilities and 1 year of supervisory experience.
• Strong leadership, communication, and relationship‑building abilities.
• Skilled in decision‑making, prioritization, and maintaining professionalism in changing environments.
• Must be willing/able to become an approved driver for Child Serve.
• Ability to follow policies and regulatory guidelines; proficient with Microsoft Office and able to learn new software; maintains confidentiality and works effectively with diverse populations.

Not sure if you hit 100% of the position expectations? Let's talk! Reach out to our Talent Acquisition team by emailing [e-mail].

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

Make a Difference Every Day at Child Serve

• Child Serve partners with families to help children with special healthcare needs live a great life.
• Child Serve is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• Child Serve’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community‑based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail]. Child Serve is an Equal Opportunity Employer.