Residential Facilities Manager: Lead Maintenance & Operations

Campus Apartments; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Job summary

Campus Apartments is seeking an Experienced Residential Facilities Manager to oversee the physical and mechanical upkeep of our properties serving college students. The role reports to the General Manager and focuses on maintaining high standards and tenant satisfaction.

You will lead maintenance staff, coordinate renovations, ensure safety codes, manage budgets, and drive routine upkeep and improvements. A high school diploma with relevant certifications and supervisory experience are preferred.

Qualifications

• High school diploma or equivalent is required.
• Additional education preferred.
• HVAC certification.
• Electrical certification (commercial and residential).
• Universal certification within one year of hire.
• Valid driver’s license and current auto insurance.
• Pool operator certification if the community maintains a pool.
• Minimum two years of supervisory experience preferred.
• Excellent customer service skills.
• Strong interpersonal skills and ability to communicate instructions clearly.

Responsibilities

• Maintain painting and cleaning of the property (internal and external).
• Maintenance work including mechanical tasks, code work, and fire alarm checks; capital projects completed in-house.
• Schedule capital improvements and apartment work.
• Define scope, obtain bids, check contractors, and submit for approval when using outside contractors.
• Repair appliances (refrigerators, stoves, dishwashers) and obtain pricing when needed.
• Maintain boiler machinery and complete monthly inspection reports.
• Snow removal where applicable.
• Order and maintain pool supplies where applicable.
• Maintain good tenant relations and inform the General Manager of problems.
• Manage night and weekend maintenance staff (bus drivers where applicable).
• Ensure maintenance staff complete work orders timely and professionally.
• Hire and terminate maintenance staff in coordination with the General Manager.
• Ensure payroll is submitted accurately and on time for maintenance staff.
• Work daily with the General Manager on scheduling and budgeting.

Skills

Customer service

Interpersonal skills

Communication

Supervisory experience

Education

High school diploma

Additional education preferred

HVAC certification

Electrical certification (commercial & residential)

Universal certification within 1 year

Driver's license & auto insurance

Job description

Campus Apartments is seeking an Experienced Residential Facilities Manager to oversee the physical and mechanical upkeep of our properties serving college students. The role reports to the General Manager and focuses on maintaining high standards and tenant satisfaction.

You will lead maintenance staff, coordinate renovations, ensure safety codes, manage budgets, and drive routine upkeep and improvements. A high school diploma with relevant certifications and supervisory experience are preferred.