Residential Energy Specialist, L1 Site Surveyor

dcbel; San Francisco (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Employee stock options plan (ESOP)

Flexible hours

Job summary

dcbel is seeking a Residential Energy Specialist | L1 Site Surveyor to assess installation readiness for its innovative energy products. The role involves multiple customer visits daily to evaluate home conditions for the Ara installation while providing clear communication about requirements and expectations.

Ideal candidates will have a background in customer advisory roles, strong observational skills, and a Bachelor’s degree in a relevant field. A full benefits package, including health insurance and flexible hours, is offered.

Qualifications

• 2+ years of experience in customer sales or advisory roles.
• Ability and willingness to travel 100% of the time.
• Strong written and verbal communication skills.

Responsibilities

• Assess installation readiness for Ara systems at customer homes.
• Educate customers about installation processes and expectations.
• Gather site-specific inputs for permitting applications.

Skills

Customer service

Communication

Problem-solving

Observational skills

Education

Bachelor’s degree in Business, Operations, Engineering, or related field

Tools

Power tools

Solar panels

Job description

About dcbel Inc.

dcbel Inc. (www.dcbel.energy) is a growing company developing technology and designing products that make clean, efficient, and sustainable energy accessible to all – because everyone in the world deserves energy without compromise.

dcbel is at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the Ara Home Energy Station, is a wall‑mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EV’s battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid.

The Opportunity

We’re looking for a Residential Energy Specialist | L1 Site Surveyor to serve as the frontline technical validator of Ara installations at the customer’s home by confirming installation feasibility, educating homeowners on product and requirements, collecting permitting and site data, and ensuring readiness for receipt of products.

Main Responsibilities

• Visit customer homes (multiple per day) and assess installation readiness, including electrical panel capacity, available space (indoor/outdoor), Ara system placement feasibility, solar/battery configuration (if applicable), and identify considerations early such as panel upgrades or site constraints.
• Clearly explain what an Ara installation involves, upgrades or changes that may be required, timeline, and next steps, and set realistic expectations to avoid post‑sale friction. This is not a sales role – focus is customer experience.
• Gather all site‑specific inputs required for permitting applications and utility interconnection. Document photos, measurements, configurations, and jurisdiction‑specific permitting requirements.
• Upload structured site reports after each visit. Flag ready‑to‑install homes, conditional approvals (with required upgrades), non‑viable sites, and ensure clean handoff to sales, operations, and installers when issues impact conversion or execution.

Key Requirements

• 2+ years of working experience in customer sales or advisory roles.
• Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent practical experience).
• Ability and willingness to travel 100% of the time.
• May be required to travel to other dcbel hubs for up to two weeks at a time and must have a compliant government‑issued ID for domestic air/ground travel.

Bonus Skills

• Bilingual French and English.
• Basic understanding of local permitting processes and utility interconnection requirements.

Profile

• Strong EQ, entrepreneurial mindset, resourceful, and able to communicate complex issues clearly and concisely.
• Comfortable working in a fast‑moving environment with evolving processes and systems.
• Ability to perform multiple home visits daily, with strong observational and diagnostic skills.
• Clear communicator with non‑technical customers, organized, process‑driven, and customer‑service mindset.
• Ability to safely handle power tools, hand tools, ladders, inverters, solar panels, panel boards, batteries and other similar electrical equipment.
• Excellent customer service, strong written and verbal communication, and computer skills.

What’s in It for You

• Be part of a company backed by numerous globally respected investors and holding world‑changing patents in an industry that is changing for the first time in history.
• Grow your professional experience among blue‑chip partners and a close‑knit team of committed and experienced energy experts who deeply care about the work they do.
• Full benefits package, including health insurance, employee stock options plan (ESOP), and flexible hours.