Residential Energy Solutions Advisor

Wec Energy Group; Juneau (AK); On-site; USD 65,000 - 95,000; Full time

Job summary

We Energies, a subsidiary of WEC Energy Group, is seeking a Residential Energy Services Consultant in our Burlington, Wisconsin location. As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers, including service delivery, outages, energy quality issues, new services, and billing inquiries.

Responsibilities include building relationships, coordinating service with builders and municipalities,

Qualifications

• Associate degree (or equivalent education) in engineering, marketing, business administration, project management, or finance.
• At least three years of customer contact experience.

Responsibilities

• Contact, establish, and maintain relationships with both new and current customers to discuss their wants, requirements, and service concerns.
• Work with homeowners, developers, contractors, consultants, engineering firms, and municipalities to establish new or expanded service.
• Consult with customers on service options and corresponding prices.
• Create, cancel work requests, applications, and other correspondence to customers, builders, and contractors.
• Coordinate installation with internal and external resources, negotiating timelines and required-by dates.
• Request plot surveys, boundary lines, and other missing information on work requests.
• Manage customer contact and expectations for service delivery by identifying and resolving potential issues to completion.
• Proactively manage internal work requests by identifying and resolving potential issues to completion.
• Provide notification for planned outage to affected customers.
• Respond to rate evaluations, bill inquiries, and various service functions.
• Initiate customer referrals and promote participation in company programs focused on energy efficiency and conservation measures.
• Determine availability of service.
• Apply standard cost guide information to give customers general cost estimates for new service, rewires, relocations, deactivations, and removals.
• Determine and assign site visits and design to appropriate personnel.
• Act on requests for site visits for central groups, contact centers, and customers to gather field information or determine if a job is design or non-design.
• Provide answers to technical questions from construction crews and customers.
• Identify options and alternatives to customer requests for service work.
• Perform gas energy audits and apply economic models for gas sales and gas main estimates.
• Share locations for potential new building, pool/deck sites, and drain tile locations.
• Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
• Respond to meter requests and removals, preparing documents for Meter & Service.
• Coordinate and schedule customer or company requested outages, hold-offs, and client jobs.
• Report emergency or outage information for gas and electric facilities to the appropriate service department.
• Respond to notifications of customer equipment violations or hazards by composing, scanning into STORMS, distributing letters to customers and municipalities, and following up for possible corrective actions.
• Coordinate, conduct, participate in, and track site utility meetings for new residential or small commercial developments.
• Manage and record customer expectations regarding project timelines.
• Provide customers, developers, and builders with appropriate contacts and applications or paperwork.
• Monitor schedules and provide ongoing communication of job status to all parties involved.
• Reconcile needs between customer, company, and municipalities to resolve conflicts regarding service needs.
• Update and manage database information, such as managing work queues and documenting customer contacts.
• Respond to customers regarding outages and be available for emergency or storm duty roles.
• Investigate and resolve customer inquiries and complaints.
• Perform We Care calls.
• Provide back-up support to expediting and ESC staff.
• Walk permits to ensure on-time delivery for small commercial and residential service.

Education

Associate degree or equivalent

Job description

We Energies, a subsidiary of WEC Energy Group, is seeking a Residential Energy Services Consultant in our Burlington, Wisconsin location. As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers, including service delivery, outages, energy quality issues, new services, and billing inquiries.

Responsibilities include building relationships, coordinating service with builders and municipalities,