Residential Electrician

Sila Services; King of Prussia (Montgomery County); On-site; USD 60,000 - 80,000; Full time

Job summary

Sila Services is seeking experienced Electricians to join their expanding team in King of Prussia. The ideal candidate will possess strong technical skills and a commitment to customer satisfaction while enjoying a competitive compensation package and numerous benefits.

Benefits

Company vehicle and gas card

401(k) with Company Match

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

Tuition reimbursement

Safety shoe reimbursement

Qualifications

• Reliable with a customer-first work ethic.
• Experience in residential electrical work.
• Passion for providing excellent service.

Responsibilities

• Troubleshoot, diagnose, and repair electrical components.
• Provide excellent customer service and maintain a clean vehicle.
• Meet performance standards and achieve sales goals.

Skills

Customer service

Technical proficiency

Team collaboration

Safety adherence

Job description

At Sila, we know that long-term relationships aren’t built overnight, which is why the cornerstones of our business are quality and integrity. As recognized leaders for all things plumbing, heating and cooling, and electrical for Southeastern, PA, we've grown by providing a best-in-class workplace for our employees to grow within. Our focus on quality and expert service has led to explosive growth, so we are seeking experiencedElectriciansto join our team.

Are you looking forstability, growth and development opportunities, and a compensation package that rewards you for your hard work and success?Come join the Sila team and realize what it is like to be a part of a company that also works for YOU!

Come grow with us!

In exchange for your skillset and commitment, we offer:

- Company vehicle, gas card, cell phone, and tablet

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Tool account

- Safety shoe reimbursement

- Family & friends discounts on services

- Yearly Performance Reviews

Top Candidates will be reliable and possess a “customer first” work ethic along with a passion for providing our customers with the best solutions possible.

Responsibilities:

• Troubleshoot, diagnose, install and repair electrical components in a residential environment
• Provide excellent customer service
• Maintain proper stock, parts, tools, and safety equipment in the vehicle
• Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
• Obtain customer authorization/signature for payment (or financing) at the completion of the job
• Meeting predetermined targets and sales goals
• Assist customers in evaluating repair vs. replace options
• Assist in generating and scheduling replacement consultations (as indicated)
• Meet or exceed performance minimum standards

Residential Electrician Success Metrics:

• Customer Satisfaction:Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Completion:Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.
• Response Time:Respond to service requests within Sila's defined time frame. Timely response ensures customer satisfaction and loyalty.
• Service Revenue Generation:Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs.
• Service Agreement Enrollment:Successfully enroll customers in Sila's service agreements when applicable, promoting long-term customer relationships and recurring revenue.
• Installation Quality:Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.
• Technical Proficiency:Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.
• Efficiency and Productivity:Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.
• Documentation Accuracy:Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
• Safety Adherence:Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Mentoring and Guidance:Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.
• Professionalism and Communication:Uphold professionalism in all interactions with customers and team members.
• Attendance and Punctuality:Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.
• Continual Improvement:Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.
• Team Collaboration:Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.
• Additional KPI's as assigned by your manager.

Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.

$25 - $35 an hour

Hourly wage plus lucrative commissions and bonuses