Residential Director

The Arc Fayette; Uniontown (Fayette County); On-site; USD 65,000 - 90,000; Full time

Job summary

The Arc Fayette in Uniontown, PA is seeking a Residential Director to lead and supervise the Residential Department, ensuring high-quality care and adherence to regulatory standards. You will mentor staff, oversee admissions, and coordinate policy development to align with person-centered practices.

You will collaborate with executives to maintain program excellence, manage costs, and ensure 24-hour coverage across shifts.

Qualifications

• Excellent interpersonal skills.
• Strong planning and organizational abilities.
• Ability to remain calm in stressful situations.
• Proven problem-solving capabilities.
• Proficiency with Microsoft Office or similar software.

Responsibilities

• Provide leadership and direction to Residential staff to fulfill the agency mission and ensure health and safety of participants.
• Promote a culture reflecting organizational values and high performance.
• Review regulations to ensure compliance through policy development and training (55 Pa. Code Chapter 6100 and 6400).
• Ensure policies reflect person-centered practices across the Residential Program.
• Mentor and develop direct reports and ensure 24-hour coverage.
• Direct, support, supervise, and evaluate Residential Supervisors and Specialists.
• Provide backup direct support in Community Homes as needed.
• Oversee admissions and referrals in coordination with the Executive Director.
• Develop policies and procedures; keep regulatory documentation current and compliant.
• Communicate with management to address client issues and program needs.
• Support QA&I, licensing, and audit processes through policy interpretation and corrective actions.
• Participate in QM leadership and training.
• Train program management staff on updated regulations and county standards.
• Identify opportunities for program expansion and alignment with business goals.
• Monitor costs and staffing; conduct monthly home visits.

Skills

Excellent interpersonal skills

Planning and organizational skills

Calm under pressure

Problem-solving

Microsoft Office Suite

Education

Three years managing/directing in human services

Valid PA Driver’s License

Background checks, physical, TB clearance

Job description

The Residential Director is responsible for the oversight of the implementation and functioning of the residential department of Arc, Fayette.The Residential Director serves as an organizational leader, and ensures that the Residential Department provides care and supervision in a manner that reflects the agency mission, vision, best practice, and meets/exceeds regulatory requirements. The Residential Director supervises the Program Specialist(s), Supervisors and bears ultimate responsibility for all employees within the Residential Department.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent interpersonal skills.
• Exceptional planning and organizational skills.
• Ability to remain calm in stressful situations.
• Effective problem-solving skills.
• Knowledge of Microsoft Office Suite or similar software.

JOB DESCRIPTION

• Leadership and direction will be provided to staff in order to fulfill the mission and vision of the agency while ensuring the health and safety of the individual’s for whom we provide services.
• A culture will be promoted that reflects the organization’s values and encourages exceptional performance.
• Review and interpret regulations to ensure compliance through policy and procedure development and employee training, specifically 55 Pa. Code Chapter 6100 and 6400.
• Ensure policies, procedures, departmental planning and all aspects of Arc, Fayette’s Residential Program reflects Person-Centered practices.
• Responsible for providing mentoring, training and professional development opportunities for direct reports ensuring professional 24 hour coverage.
• Direct, support, supervise and evaluate Residential Supervisors, and Specialists.
• Provides direct support in a backup role when necessary. Will be required to provide direct support in Community Homes during staffing shortages. Will be required to function as a program supervisor or specialist during staff vacancies.
• Assure that programs and services operate at the highest level of excellence and align with best practices in the industry.
• Oversee admissions and referrals coordinating with the Executive Director.
• Develop and update policies and procedures for the Residential Department.
• Ensure that all regulatory documentation is current, accurate, and compliant.
• Ensure documentation submitted by the organization to outside entities (AE’s, SC’s, etc) related to the people we serve is respectfully and professionally presented and congruent with our agency mission and values
• Develop skills, coach and communicate individually to clarify job responsibilities, program purposes, philosophy and goals to staff.
• Communicate with management to offer support in regards to client issues, personnel matters, and programmatic need.
• Assist with the Quality Assessment and Improvement (QA&I), licensing, and audit process through policy interpretation, process/training development, and corrective action plans and continued improvement processes.
• Completes Quality Management (QM) training and serves as a member of the QM leadership team
• Review, distribute, and train program management staff on updated regulations, ODP Bulletins, and county standards.
• Identify opportunities for program and service expansion and coordinate efforts to meet strategic business goals and objectives.
• Monitors operational costs, i.e. overtime and staffing.
• Visits homes on a no less than a monthly basis.
• Provides direct support when necessary.
• Follow agency Incident Management and Abuse Policy of reporting all incidents within 24 hours, ensuring the health safety and welfare of program participants and participating in agency investigations.
• Upholds and model Arc, Fayette’s Code of Conduct, Values, and Ethics.

SPECIFIC EDUCATION OR EXPERIENCE

• Three years of experience as a manager or director in human services field
• Valid PA Driver’s License
• Ability to pass background checks, physical, TB

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently sit, stand and walk
• Regularly required to talk or hear
• Frequently required to use hands or fingers to handle or feel objects, tools or controls
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 50 pounds
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus
• The noise level in the work environment is usually moderate
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary

We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.