Residential Counselor, Clarendon

Pine Street Inn Inc.; Boston (MA); On-site; Full time

Job summary

A leading social services organization seeks a Residential Counselor in Boston to support tenants' well-being. The role involves conducting wellness checks, crisis intervention, and maintaining a safe and compliant environment. Ideal candidates will have skills in communication and experience with mental health challenges.

Qualifications

• High School Diploma or equivalent is required.
• Preferred: College degree.
• Experience with mental illness and crisis intervention is essential.

Responsibilities

• Provide evening presence and wellness checks for tenants.
• Oversee occupancy agreement compliance and house rules.
• Contribute to the physical upkeep of the building.

Skills

Communication

Interpersonal skills

Observational skills

Documentation skills

Crisis intervention

Ability to work with diverse populations

Education

High School Diploma or equivalent

College degree (preferred)

Tools

Microsoft Word

Outlook

Excel

Job description

Description

SCHEDULE: 40 hours per week; Sunday-Thursday, 4pm-12:30am

Pay: $21.40 per hour, plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00am

LOCATION: 140 Clarendon Street, Boston

SUMMARY OF THE POSITION:

The Residential Counselor will provide an evening presence, doing regular rounds throughout the building, being available to tenants as necessary, assisting with regular daily tenant wellness checks, observing and upholding the rights of tenants, overseeing occupancy agreement and house rule compliance, setting limits when appropriate, and providing crisis intervention as necessary. Counselors will contribute to the physical upkeep of the building by noting any housekeeping or maintenance issues that arise during their shift, resolving these problems where possible, and forwarding concerns to appropriate staff for later resolution when necessary.

Occasional daytime availability will be required for trainings, meetings and other obligations. This person will be an important member of a team, which has as its goal assisting our tenants to achieve the very highest possible quality of life.

Requirements

EDUCATION/TRAINING:

• High School Diploma or equivalent
• Computer literacy, proficient with Microsoft Word, Outlook, Excel

PREFERRED:

• College degree

KNOWLEDGE/EXPERIENCE:

• Ability to work well with a diverse population.
• Excellent communication, interpersonal, and observational skills.
• Strong writing skills, ability to document observations
• Experience working with people with active and untreated mental illness including substance use disorders

PREFERRED:

• Prior experience in residential management, direct service with people with behavioral health challenges
• Experience working with people who have been homeless
• Familiarity with Harm Reduction approach to working with people with Behavioral Health challenges.
• Experience using crisis intervention.
• Knowledge of substance use disorder issues and of mental illness
• Bilingual