Residential Coordinator

Caregiver, Inc.; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Caregiver, Inc. is seeking a Residential Coordinator to lead DSP teams and oversee day‑to‑day operations in assigned homes. The role focuses on staffing, documentation, training, and ensuring safe, person‑centered care within regulatory guidelines.

You will supervise staff, coordinate routines and transportation, and monitor health changes, while ensuring accurate records and timely maintenance requests. This position requires hands‑on leadership and strong organizational abilities.

Qualifications

• Strong organizational and documentation skills.
• IDD experience preferred.
• Ability to lift up to 50 pounds and perform physically demanding work.

Responsibilities

• Direct supervision and leadership of DSP staff and oversee staffing coverage.
• Support day-to-day operations of assigned home, including routines and inventory.
• Coordinate training onboarding and ensure documentation is accurate and timely.
• Provide care coverage during staffing gaps and manage on-call issues.

Skills

Organization

Documentation

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Description

The Residential Coordinator supports the day‑to‑day operations of assigned homes. This role provides hands‑on leadership to DSP teams, helps ensure homes are staffed and stable, validates required documentation, supports training and onboarding, and coordinates household operations (inventory, transportation coordination, maintenance requests) to maintain a safe, compliant, and person‑centered environment.

Essential Duties and Responsibilities

• Direct supervision and leadership of DSP I and DSP II staff, including day‑to‑day oversight of staffing coverage, coaching and performance feedback, reinforcement of person‑centered practices, and accountability for policy adherence, documentation accuracy, and quality service delivery within assigned residential settings.
• Support day‑to‑day operations of assigned home(s), including routines, household inventory, menu planning, and transportation coordination.
• Ensure high‑quality care for individuals served by overseeing daily support activities, scheduling medical and personal appointments, and promptly communicating any health or medication changes to the clinical team and AD.
• Provide direct care coverage as needed and ensure continuity of supports during staffing gaps.
• Submit and track maintenance requests; complete weekly home visit guides/house audits and follow up on the completion/ resolution of items identified.
• Support onboarding/on‑the‑job training; ensure training checklists and competency steps are completed and returned per process.
• Validate required documentation (daily notes/service logs, MARs, data sheets, vehicle logs, timesheets) is accurate and submitted on time.
• Manage clients’ use of personal funds and maintain accurate, compliant supporting documentation in accordance with organizational and regulatory requirements.
• Conduct and document routine home safety drills (e.g., fire drills) and validate life safety standards are followed according to Company policy.
• Serve as a first‑line point of contact for urgent home‑level issues and respond to unexpected events/emergencies per on‑call expectations when assigned.
• Support quality improvement efforts and ensure standards of care are met.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED required; additional education preferred.
• Valid state driver’s license.
• IDD experience preferred (recommended: 1–2+ years).
• Strong organization, follow‑through, and documentation skills; ability to operate basic office and computer equipment.
• Ability to lift up to 50 pounds and perform physically demanding work.

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