Residential Case Manager Supervisor

Crossnore Communities for Children; Elizabethton (TN); On-site; USD 50,000 - 58,000; Full time

Job summary

Crossnore Communities for Children is seeking a Residential Case Manager Supervisor for their Elizabethton, TN location. The role involves leading the residential team, ensuring the highest quality care for children, and providing necessary training to staff. Candidates should have relevant education and experience, with an understanding of therapeutic environments. A competitive salary and full benefits package comes with this full-time position.

Benefits

Health/Dental/Vision Insurance

Life, Short-Term and Long-Term Disability plans

401k with employer match

20 Days PTO, 11 Paid Holidays

Ongoing Training

Qualifications

• Master's/Bachelor's degree in relevant field required.
• Minimum supervisory experience of two years preferred.
• Experience with children and families in a clinical setting.

Responsibilities

• Oversee daily operations of residential programs ensuring safety and structured environment.
• Provide training and support to staff members.
• Develop and maintain comprehensive Plans of Care for children.

Skills

Leadership

Supervision

Communication

Empathy

Education

Master's degree in human services

Bachelor's degree in human services

Bachelor's degree in non-human services

Job description

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Crossnore Communities for Children provided pay range

This range is provided by Crossnore Communities for Children. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $57,500.00/yr

Location: Crossnore, North Carolina

Crossnore Communities for Children is looking a Residential Case Manager Supervisor to join our team in our Crossnore, NC location. As a Residential Supervisor you will assist the Director of Residential Services in creating a therapeutic and professional environment within the residential setting by providing leadership and training of staff. Additionally, the Residential Supervisor provides supervision of Cottage staff and/or Case Managers through regularly scheduled meetings and on-site supervision in order to ensure healthy team functioning and the highest quality of care for residents.

HIRING RANGE: $50,000 - $57,500 annually - Compensation is based on experience and qualifications. Candidates who meet only the minimum requirements can expect to start at the beginning of the range, while those with additional and relevant experience and/or advanced skills may be considered for higher starting pay within the range.

STATUS: Full Time, Exempt

Benefits

• Defined Contribution Benefits Plan including options for:
• Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
• Life, Short-Term Disability, and Long-Term Disability plans
• Critical Illness and Accident coverage options
• Flexible Spending Plan
• 401k with employer match (up to 6%)
• Paid Parental Leave - Based on Tenure
• 20 Days PTO, 11 Paid Holidays
• Ongoing Training
  
  

Qualifications

Education/Experience

• Meets requirements for a Qualified Professional which are:
• Master's degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and families; or
• Bachelor's degree in a human services field and two years' experience with the current population; or
• Bachelor's degree in a non-human services field and four years' experience with the current population
• Minimum of two years supervisory experience preferred
• Experience supervising residential or group care living program staff strongly preferred
  
  

Key Responsibilities:

• Lead with Purpose: Oversee the daily operations of residential programs, ensuring a safe, structured, and nurturing environment for all residents.
• Empower Your Team: Provide ongoing training, supervision, and support to Cottage Parents and staff, helping them excel in their roles and deliver high-quality care.
• Create a Therapeutic Environment: Implement evidence-based models like The Sanctuary Model and Love and Logic to foster a healing atmosphere.
• Manage with Excellence: Ensure compliance with all relevant regulations and standards, maintain inspection-ready facilities, and manage budgets effectively.
• Champion Case Management: Oversee the creation and implementation of comprehensive Plans of Care, ensuring each child’s needs are met with compassion and precision.
• Build Strong Relationships: Collaborate with school staff, families, DSS, and community resources to support each child’s journey toward permanency and success.
  
  
  

Case Management Oversight

• Oversee and ensure coordination of all relevant team members to create viable Plans of Care (POC’s) that compliment a student’s goals and permanency plan.
• Oversee and ensure POC reviews are scheduled as required to focus on current issues or developments (7 day, 30 day, 60 day, 90 day etc.)
• Oversee and ensure that Comprehensive Behavioral Assessments (CBA’s) are completed and updated every 6 months
• Develop and maintain positive relationships and contact with school staff, family members, DSS, Crossnore Communities for Children's staff, visiting resources, GAL’s and community resources to ensure good communication and teamwork
• Oversee and ensure that all necessary documents are present in the electronic client file (birth certificate, social security card, insurance information, CBA’s and POC’s etc.)
• Assist staff with effective, timely acquisition of documents for the electronic file.
• Prepare staff to attend court and competently testify as needed, also attend court as needed
• Assist with coordination and transportation of students as needed
• Conduct electronic record case note audits for supervisee’s on a monthly basis.
• Oversee and ensure coordination and facilitation of requests for financial assistance for items such as automobiles, insurance, special camps or other special opportunities
• Oversee and ensure that adequate discharge planning is completed for all students, especially those turning 18 years of age. Discharge planning documents include the Discharge Form, Discharge Memorandum, Discharge Planning form and Discharge Summary
• Oversee and ensure that the foster care 18-21 year old programming for DSS students is utilized whenever possible and that it connects with the agency’s internal program for this age population.
• Fulfill on-call cottage responsibilities as assigned.
• Other duties as assigned.
  
  
  

TYPICAL WORKING CONDITIONS

Monday- Friday, 8:30am-5:00pm; to vary depending on program needs. Must be available to work nights and weekends as necessary, including occasional 24-hour periods when providing coverage in cottages. Work many involve travel to locations that range from human services agencies, clinics, hospitals, offices, and locations for field trips. May involve contact with clients and/or family members who may be hostile, resistant, and violent.

Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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