Residential Case Manager

Baptist Children's Homes of North Carolina, Inc.; Kinston (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Baptist Children's Homes of North Carolina, Inc. is looking for a Residential Case Manager I for the Kennedy Home in Kinston, NC. This role involves enabling a cottage to function at a high competency level under the Human Services Ministry, requiring teamwork and effective case management.

The ideal candidate will have a Bachelor's degree in Human Services or a related field and be at least 23 years old. Responsibilities include coordinating family work, managing cases, and supporting the agency's programs.

Qualifications

• Must be at least 23 years of age.
• Valid driver’s license required.
• Preference for two years of experience in a related field.

Responsibilities

• Enable the assigned cottage to function effectively by managing case records.
• Facilitate conferences and coordinate service plans for clients.
• Build and maintain relationships with families and resources.

Skills

Teamwork

Organizational skills

Communication skills

Problem-solving

Education

Bachelor's Degree in Human Services

Tools

Microsoft Office Suite

Job description

Job Title

Residential Case Manager I, Kennedy Home

Location

Kinston, NC

Summary

The Case Manager is responsible for enabling the assigned cottage to function at the highest level of competency by performing duties related to the Human Services Ministry, including teamwork, group work, family work, community resources, and case record management.

Qualifications

• At least 23 years of age.
• Bachelor's Degree in Human Services or a related field from an accredited university or seminary.
• Preferred: two years of experience.
• Valid driver’s license and ability to operate an agency vehicle.
• Capability to manage, plan, organize, implement, monitor, and maintain agency programs while adhering to accreditation standards and N.C. licensing requirements.
• Meets the general qualifications for employment as outlined in the agency’s personnel policies.
• Respects the cultural diversity of children and strives to create positive relationships.

Supervision Responsibilities

• Prepares for and participates in regular supervisory conferences.
• Participates in 90‑day and annual staff performance evaluations.
• Keeps supervisor informed of current status of total work responsibilities.

Policies and Procedures

• Functions within the guidelines of the Manual of Operations and the Program of Intentionalized Services.
• Represents the agency’s philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner.

Professionalism and Teamwork

• Demonstrates knowledge of and ability to work as a member of the cottage team.
• Has knowledge of and supports the roles of other team members.
• Respects the right of the team to be involved with the child and his or her family.
• Shares information necessary for cottage and treatment team decision making.
• Supports the team in providing daily care to meet the needs of children and maintaining a therapeutic cottage environment.
• Participates as a team member in team meetings and other staff meetings.
• Participates in ongoing monitoring of effectiveness of the team’s functioning.
• Researches and conducts staff training on appropriate subjects as assigned.
• Provides leadership in creating and maintaining therapeutic milieu.
• Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH.
• Participates in the agency’s Performance Quality Improvement (PQI) program as needed.

Client Responsibilities

• Facilitates FAC, admission, intake, transfer, and discharge conferences.
• Provides leadership role in child and family conferences and coordinates and implements the Plan of Service and Plan of Service Reviews with each family.
• Provides support, encouragement, recognition of feelings and problem‑solving which compliments family work and family therapy.
• Arranges family contacts, emergency contacts, financial accounting, scheduling of appointments, behavior infractions, obtaining consents, in‑home plans, and in reporting medical, school, and other daily events.
• Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate internal and external community resources to meet the family’s needs.
• Conducts psycho‑educational groups to include but not be limited to peer pressure, social skills, anger management, independent living, group building initiatives, communication, decision making, chemical dependency, self‑esteem.
• Supports medical, dental and other appointments for youth in care.
• Keeps the focus on the custodian to be responsible for parenting the child’s placement.
• Supports the custodian in being responsible in the parental role during child’s placement.
• Sets the tone that clarifies BCH’s Family Systems’ approach to family work.
• The Case Manager’s workload is not to exceed 15 cases and is assessed and adjusted according to special circumstances.

Record Keeping

Keeps all client files and documentation of case activities current, including but not limited to: Admission Documents, MIGS, Plan of Service, Plan of Service Review, Summary Dictations, Individual Crisis Management Plans, Outcome Measurements (including Duke Study), Consents, Progress Notes, Admission, Transfer, Discharge Memo's, Alerting Slips, Court Reports, Aftercare Plans.

Knowledge and Training

• Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of residential child care and programs for children and families.
• Has the necessary body of knowledge and skills to carry out the responsibilities of the position.
• Demonstrates a knowledge level of current trends in the area of services to families and children.
• Develops a pool of external resources for supporting services on an as‑needed basis.
• Demonstrates and implements a working knowledge of skills in working with family systems, individuals, and groups.
• Participates in Family Systems Trainings.

Equipment

Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft Outlook, Excel and Word software programs.

Language Skills

Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public.

Contact With Others

Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children’s Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency’s image could be affected.

Mental/Visual/Auditory Demand

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions.

Confidential Data

Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day‑to‑day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential functions of this job.

Work Environment

Usual office working conditions.