RESIDENTIAL CARE TEAM SUPERVISOR/EXPERT

State of Arkansas; Conway (AR); Hybrid; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas is seeking a Residential Care Team Supervisor/Expert to oversee daily operations of a residential care facility, ensuring safe, high-quality resident care and compliance with state policies.

Lead direct care staff, develop personalized care plans, coordinate with healthcare providers, and manage emergencies with strong leadership and communication skills. This role requires at least three years in social services and CNA certification within six months.

Qualifications

• 3+ years in social services, behavioral health, healthcare, psychology, or a related field.
• At least 1 year in a leadership capacity.
• Must obtain CNA certification within 6 months.
• Knowledge of Arkansas health regulations and Medicaid policies.
• Excellent written and verbal communication and documentation.

Responsibilities

• Supervise and evaluate direct care staff to ensure high standards.
• Oversee implementation of individualized care plans for residents.
• Coordinate services with healthcare providers, therapists, and caseworkers.
• Respond to resident concerns and emergencies in a timely manner.
• Ensure facility compliance with Arkansas health and safety regulations.
• Maintain accurate records and reports related to resident care and incidents.
• Provide guidance in behavioral interventions and crisis de-escalation.
• Mediate conflicts between residents, staff, and external stakeholders.

Skills

Motivate and supervise staff

Decision-making and problem-solving

Scheduling and personnel development

Assess resident needs and care plans

Behavioral health interventions

Arkansas health laws familiarity

Record keeping and reporting

Emergency response and crisis de-escal

Communication skills

Conflict resolution

Education

Certified Nursing Assistant (CNA) certification

Job description

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Position Number: 22101585
County: Faulkner
Posting End Date: October 22, 2026

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Residential Care – Competitive

Classification: Residential Care Team Supervisor/Expert

Class Code: PRC06C

Pay Grade: SGS05

Salary Range: $47,397 - $70,148

Job Summary

The Residential Care Team Supervisor/Expert is responsible for overseeing the daily operations of a residential care facility, ensuring high-quality services and a safe, supportive environment for residents. This position provides leadership, supervision, and guidance to direct care staff while ensuring compliance with Arkansas state regulations and policies. The role requires strong leadership, problem-solving, and communication skills to effectively manage personnel, resolve resident concerns, and maintain operational efficiency.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.Supervise, train, and evaluate direct care staff to ensure high standards of resident care and facility operations.Oversee the implementation of individualized care plans tailored to residents’ medical, social, and emotional needs.Monitor resident well-being and coordinate services with healthcare providers, therapists, and caseworkers.Respond to resident concerns, grievances, and emergency situations in a timely and effective manner.Ensure the facility operates in compliance with Arkansas health and safety regulations, Medicaid requirements, and agency policies.Conduct regular inspections and audits to maintain a clean, safe, and efficient living environment.Maintain accurate records, documentation, and reports related to resident care, staff performance, and incident management.Provide guidance and support in behavioral interventions, crisis management, and de-escalation techniques.Serve as the point of contact during emergencies, including medical incidents, behavioral issues, and facility-related concerns.Mediate and resolve conflicts between residents, staff, and external stakeholders professionally and fairly.

Knowledge and Skills

Strong ability to motivate, supervise, and mentor direct care staff.Effective decision-making and problem-solving skills to effectively manage daily operations.Experience with staff scheduling, conflict resolution, and personnel development.Ability to assess resident needs and develop personalized care plans.Knowledge of behavioral health interventions and trauma-informed care principles.Familiarity with Arkansas state laws, Medicaid policies, and federal residential care regulations.Ability to maintain accurate records and prepare reports in compliance with agency policies.Strong verbal and written communication skills for interacting with staff, residents, and stakeholders.Ability to respond effectively to emergency situations and implement crisis de-escalation techniques.Experience handling challenging behaviors and resolving resident/staff conflicts.

Minimum Qualifications

At least three years of experience in social services, behavioral health, healthcare, psychology or a related field, including at least one year in a leadership capacity.

Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.