Residential Care Coordinator - full time

Cherry Health (Cherry Street Services) DBA; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

NHSC loan repayment

Medical, Dental and Vision Insurance

Paid Time Off

Observed holidays

Retirement Savings Plan

Pet Insurance

Employee Assistance Program

Job summary

Cherry Health is seeking a Coordinator, Residential Care to oversee residents’ day-to-day activities in a residential re-entry facility. You’ll maintain order, monitor safety, and document services while supporting reintegration efforts for adults with justice involvement.

Responsibilities include intake, staff coordination, medication oversight, recordkeeping, transport, and compliance with facility policies.

Qualifications

• HS Diploma or GED required.
• MI driver’s license required.
• CPR certification required within the first week.
• Bachelor’s or Associate degree preferred.
• Experience in correctional or behavioral health settings preferred.

Responsibilities

• Orient and intake new residents; explain rules.
• Maintain documentation of client activities and information.
• Monitor and log client activities on campus and in the community.
• Oversee residents’ medication administration and documentation.
• Conduct searches and safety checks.
• Transport residents using company vehicles.
• Attend required staff meetings and trainings.

Skills

Order and discipline

Professional demeanor

De-escalation techniques

Written communication

Verbal communication

Data entry

Problem solving

Time management

Education

High School Diploma or GED

Associate degree in Human Services

Bachelor’s degree in Social Work

Tools

GPS tracking

Microsoft Office

Job description

Welcome to Cherry Health - video about Cherry Health For individuals transitioning from closed custody correctional facilities, Cherry Health provides Person Centered Reentry Services to ease the transition back into the community. Services are available at two locations: our Community Treatment Center (CTC) in Detroit and Community Alternatives Program (CAP) in Grand Rapids. Services include 24-hour residential treatment in a structured environment with individual and group counseling services. Some participants come to us directly from a correctional facility, while others come as part of a diversion program to keep them out of prison. Together, we work to address health issues (including behavioral health issues) and other reentry needs i.e., employment, education, housing, and fostering connections to help justice system involved persons successfully reintegrate back into their respective communities.

Schedule: Monday – Friday 7:30am to 4:00pm Female staff required

Job Description Summary:

The Coordinator, Residential Care is responsible for overseeing clients’ day-to-day activities within a residential re-entry facility. This position includes providing custody and security oversight to individuals reintegrating into society after incarceration. The role involves maintaining order, enforcing policies, and ensuring the safety and well-being of all residents. The Coordinator will also document and track client activities, facilitate client services, and provide support in their reintegration process.

Responsibilities:

• Orient and intake all new residents, ensuring they are informed of facility rules and expectations.
• Provide guidance and assistance to clients with questions, problems, and concerns.
• Maintain detailed and accurate documentation of client activities and other relevant information.
• Monitor and track client activities both on campus and in the community using headcounts, accountability calls, and GPS tracking.
• Ensure all residents sign in and out of the facility and monitor traffic of clients and visitors.
• Conduct random and scheduled searches of both the facility and client belongings.
• Perform urinalysis testing and enforce policies regarding substance use.
• Conduct perimeter checks and client counts regularly throughout the shift.
• Report any concerning or atypical events immediately to the supervisor.
• Attend all required staff meetings, including Monthly RCC and All Staff Meetings.
• Oversee residents’ medication, ensuring they take it as prescribed, and document the dosage and time taken.
• Perform pat searches and breathalyze residents when they sign in and out, or randomly as required.
• Distribute mail, meals, and transportation tickets to residents.
• Transport residents as necessary using company vehicles.
• Maintain cleanliness and sanitation standards within the facility and residents' rooms.
• Perform other duties as assigned.

Skills / Knowledge / Abilities:

• Strong sense of order and discipline with the ability to maintain structure within a residential setting.
• Ability to work professionally with challenging clients in a fast-paced, high-pressure environment.
• Quick to adapt, with the ability to shift focus efficiently between tasks.
• Strong written communication skills for incident reporting and documentation.
• Effective verbal communication skills, including de-escalation techniques.
• Proficiency in computer use, including basic data entry and report generation.
• Excellent problem-solving and decision-making abilities.
• Efficient time management skills to handle multiple priorities.

Competencies:

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Continuous Learning

Education / Licenses / Certificates:

• High School Diploma or GED required.
• Valid MI driver’s license is required.
• CPR certification required or must be completed within the first week of employment.
• Associate degree in Human Services or a Bachelor’s degree in Social Work or a related field preferred.
• Knowledge or experience in correctional science or adult treatment is preferred.

Experience:

• Previous direct care experience in mental health, substance abuse, or residential correctional programs is highly desirable.
• Equivalent combinations of education and experience will be considered.
• Must be at least 23 years of age and have a clean driving record for at least 5 years.

Physical Requirements:

Possible exposure to clients with illnesses or infections. Frequent use of a telephone and computer, requiring manual dexterity. Ability to sit, stand, or walk for extended periods. Vision abilities must include close vision, distance vision, and the ability to adjust focus. Occasional bending, squatting, or kneeling may be required, along with lifting up to 50 pounds. Use of Personal Protective Equipment (PPE) may be required.

Client Population Served: Adults

The essential functions of this position must be able to be accomplished with or without accommodations. The above statements are intended to describe the general nature and level of work being performed by the people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more. Our Mission: Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved. Our Vision: Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being. Our Values: Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals. Customer Service – Serve internal and external customers in a welcoming manner with compassionate care. Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning. Integrity – Uphold the highest ethical standards by being honest and trustworthy. Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits:

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school based health centers and more.