Residential Associate

T E C Industrial Inc; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

T E C Industrial Inc. is seeking a Full-Time shelter operations assistant in Brooklyn, NY. The role involves day-to-day shelter operations, client intake, bed assignment, and maintaining census records.

Required is a High School diploma with proficiency in Microsoft Office. Bi-lingual Spanish is preferred. Candidates should be able to multitask, communicate clearly, and maintain confidentiality while assisting residents and staff.

Qualifications

• High School diploma or GED required.
• Knowledge of Microsoft Office Suite.
• Bi-Lingual Spanish preferred.
• Familiarity with the underserved population, including homelessness, substance use, mental health, and LGBTQ populations.
• Excellent communications skills and can work independently and with a team environment.
• Excellent organizational, follow-up and follow-through skills. Ability to meet deadlines and multitask.
• Self-motivated and energetic with strong client service skills.
• Demonstrate professionalism, communication, organizational and time management skills.

Responsibilities

• Assist in the day-to-day operations of a shelter for residents.
• Process new client intake information and bed assignment.
• Maintain daily census records.
• Distribute clothing and personal care items to clients as needed.
• Distribute mail, appointment slips and other documentation to clients.
• Write incident reports regarding client activity and shelter conditions.
• Document and maintain Shift Summaries and Logbooks.
• Conduct searches of client lockers and pack-ups of belongings.
• Manage DHS client database (CARES).
• Participate in training and staff meetings.
• Assist residents with laundry services and linen exchange.
• Escort clients to appointments outside the facility as needed.
• Provide Department of Homeless Services daily census figures.

Skills

Microsoft Office Suite

Bi-Lingual Spanish

Communication skills

Teamwork

Education

High school diploma/GED

Job description

• Location 3218 Emmons Ave.,Brooklyn, NY, 11235,United States
• Base Pay $20.00 - $21.90 / Hour
• Employee Type FullTime
• Required Degree High school

Contact information

• Phone [phone]

Description

POSITION DUTIES AND RESPONSIBILITIES: (MAY VARY BASED ON SHIFT)

• Assist in the day-to-day operations of a shelter for residents.
• Process new client intake information and bed assignment.
• Maintain daily census records.
• Distribute clothing and personal care items to clients as needed.
• Distribute mail, appointment slips and other documentation to clients.
• Write detailed incident reports regarding client activity and the condition of the entire shelter.
• Document and maintain Shift Summaries and Logbooks.
• Conduct searches of client lockers.
• Conduct client pack-ups and property return.
• Manage CARES, the DHS client database.
• Participate in training and staff meetings.
• Utilize CPR/First Aid and/or Narcan techniques in emergency situations and conform to OSHA standards.
• Ability to climb stairs, walk throughout the facility, stand to talk to clients and staff, and sit for extended periods.
• Perform other related duties as assigned by the Supervisor.
• Enforce Fire Safety Plan.
• Assist residents with laundry services and manage linen exchange for shelter residents where needed.
• Ability to bend, or squat to frequently retrieve records from filing cabinets and lift up to 30lbs, unassisted.
• Ability to work cooperatively with peers and other staff in order to serve the needs of the client.
• Escort clients to appointments outside of the facility as needed.
• Grant and record client access to their medications.
• Availability and flexibility to work overtime, weekends, and holidays.
• Provide the Department of Homeless Services (DHS) with daily census figures.
• Ability to create a warm, supportive environment; and work effectively with individuals in a community residence, and or mental/physical disabilities.

Requirements

• High School diploma/GED.
• Knowledge of Microsoft Office Suite.
• Bi-Lingual Spanish preferred.
• Familiarity with the underserved population, including but not limited to, homelessness, substance use, mental health, and LGBTQ populations.
• Excellent communications skills and can work independently and with a team environment. Ability to interact and function as part of a team; including cooperation, adaptability, flexibility, courtesy, and acceptance of feedback to foster smooth and efficient processing of workflow.
• Excellent organizational, follow-up and follow through skills. Ability to meet deadlines and excellent multi-tasking ability is essential.
• Self-motivated, energetics, self-starter with excellent client service skills.
• Demonstrate professionalism, excellent communication, organizational, time management, and multi-tasking skills, and a strong attention to detail.
• Interpersonal skills necessary in order to communicate in person, by email and telephone to provide information with courtesy and tact while maintaining strict confidentiality.
• Ability to interact with all levels of agency personnel and display a strong and positive image of the agency.