Residential Ambassador (Overnight Shift)

Four Seasons Hotels and Resorts; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Rewarding Work Culture

Mentoring and Development

Medical, Dental, Vision Insurance

Complimentary Stays after 6 Months

9 paid Holidays including Mardi Gras

Complimentary employee meals

Dry cleaning of employee uniforms

Discounted parking

401k with company matching

Job summary

Four Seasons Hotel and Private Residences New Orleans is seeking an Overnight Residential Ambassador to join our Residences Team. You will be the trusted contact for homeowners, delivering thoughtful, personalized service from the Residential Lobby and anticipating needs with care and discretion.

In this role you will respond to requests, coordinate services, and provide local recommendations, while upholding Four Seasons standards in a highly collaborative luxury environment.

Qualifications

• Hospitality/concierge/guest service background preferred.
• Strong communication and interpersonal skills.
• Detail-oriented, organized, and computer-literate.

Responsibilities

• Create exceptional homeowner experiences by responding to requests with warmth and discretion.
• Coordinate residential services and access, including packages, deliveries, and vendors.
• Maintain knowledge of local dining, entertainment, attractions, events, and services for homeowners.
• Collaborate with Engineering, Housekeeping, and other departments to ensure seamless residence operations and accurate billing.

Skills

Hospitality experience

Concierge experience

Guest service

Education

College degree preferred

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America’s most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role

Four Seasons Hotel and Private Residences New Orleans is seeking a Overnight Residential Ambassador to join our dynamic Residences Team. In this role, you will be a trusted point of contact for our homeowners, delivering thoughtful, personalized service from the Residential Lobby. You will anticipate needs, respond to requests with care and discretion, and create a seamless residential experience reflective of Four Seasons standards.

What You’ll Do

• Create exceptional homeowner experiences by responding to requests and inquiries with warmth, professionalism, and a personalized approach, while providing recommendations for residence, hotel, and local services.
• Coordinate residential services and access, including packages, deliveries, vehicles, visitors, vendors, contractors, service providers, and service elevator requests, while following established authorization and security procedures.
• Serve as a knowledgeable resource for homeowners by maintaining current knowledge of local dining, entertainment, attractions, events, transportation, reservations, and other services.
• Support seamless residence operations by updating homeowner profiles, documenting service requests, coordinating with departments such as Engineering and Housekeeping, ensuring accurate billing, and working collaboratively with colleagues and leaders.

What To Expect

• An overnight environment where you will independently manage a variety of homeowner needs while maintaining a calm, polished, and attentive presence.
• Frequent interaction with homeowners, guests, vendors, and colleagues, requiring discretion, sound judgment, professionalism, and a genuine passion for personalized service.
• A dynamic role that requires you to prioritize multiple requests, communicate clearly, and respond thoughtfully to unexpected situations or homeowner concerns.
• A highly collaborative luxury residential environment where you will work closely with the Residences and Hotel teams while consistently upholding Four Seasons policies, procedures, and service standards.

What You Bring

• Previous hospitality, concierge, luxury residential, or guest service experience preferred; college degree is a plus.
• A warm, polished, and professional presence with strong communication and interpersonal skills.
• Strong attention to detail, organization, and computer skills, with the ability to multitask and prioritize in a dynamic environment.
• Flexibility to work a PM/overnight schedule, including evenings, weekends, and holidays.
• Legal authorization to work in the United States is required.

What You Bring

• Rewarding Work Culture
• Excellent Mentoring, Training and Development Opportunities
• World Class Medical, Dental, and Vision InsuranceProgram
• Complimentary Staysat Four Seasons Worldwideafter 6 Months
• Holidayand Vacation pay( 9 paid Holidays including Mardi Gras)
• Complimentary employee meals prepared bythe Four Seasons Culinary Team
• Complimentary dry cleaning of employee uniforms
• Discounted parking
• 401k participationwith a company matching program

Want to know more about working for Four Seasons? Visit us at:

• https://www.fourseasons.com/neworleans/
• YouTube:http://bit.ly/WeAreFS
• Facebook:http://bit.ly/WeAreFS_FB
• LinkedIn:http://bit.ly/WeAreFS_LI
• Twitter:http://bit.ly/WeAreFS_TW
• Instagram:http://bit.ly/WeAreFS_IG

Four Seasons is an Equal Opportunity, Affiant Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal