Residential Aide - Tier I

Priority Dispatch Corp.; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health, Dental andVision

403(b) Retirement Savings

Loan Forgiveness Programs

Paid Holidays and Vacation

Paid Time-off

Life Insurance and AD&D

Long Term Disability

Employee Assistance Program

Commuter Benefits

Aflac: Short-Term Disability

Job summary

NAICA in New York City area is seeking a Residential Aide (Tier 1) to support residents and uphold safety and wellbeing within the facility.

You will monitor residents, enforce rules, document incidents, and communicate effectively with staff and supervisors. The role requires strong English skills, the ability to handle sensitive situations, and flexibility for shifts including nights and weekends.

Qualifications

• High School Diploma or an equivalent combination of education and/or experience.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical abilities.
• Good judgment and timely decision-making.
• Multilingualism is preferred.
• Ability to pass drug screening.

Responsibilities

• Monitor facility residents and premises to ensure security and safety.
• Enforce shelter policies while following staff policies and procedures.
• Maintain detailed notes in communication logs and document incidents.
• Provide compassionate assistance and resolve resident questions.
• Monitor common areas and report safety concerns to supervisors.
• Assist with preparing units for new residents and coordinating belongings.

Skills

Strong written and verbal comm.

Problem-solving and analytical

Good judgment

Multilingualism preferred

Education

High School Diploma or equivalent

Job description

Title: Residential Aide (Tier 1)Location: New York City Metropolitan AreaReports to: Operations Manager (or Director of Operations)Classification: Non-ExemptEmployment Type: Full-time (35 hours per week)Role Summary: The Residential Aide (Tier 1) will be responsible for promoting the mission and values of the organization by assisting clients and monitoring their safety and well-being. They will also help enforce compliance with program rules, policies, and procedures, and ensure the facility represents a secure and respectful living and working environment.Primary Job Responsibilities/Duties:The job duties of the Residential Aide (Tier 1) include, but are not necessarily limited to, the following:Remaining diligent and alert while monitoring facility residents and the premises to ensure the security and safety of all.Enforcing shelter policies while following staff policies and procedures.Performing general administrative functions such as adding detailed notes in communication logs, documenting incidents, and notating resident whereabouts, behaviors and engagementProviding compassionate assistance to residents, addressing their questions, and helping to promptly resolve any issues that may arise.Monitoring hallways, stairwells, parking lots, sidewalks, cafeterias, and other common areas on a regular basis and/or as needed.Strictly adhering to applicable safety, health, fire hazard, and reporting guidelines, policies and procedures.Informing appropriate supervisory and maintenance personnel of any immediate safety concerns.Interacting with onsite security personnel to promote the safety and well-being of staff and residents.Helping empty, clean and prepare residential units or living areas for new residents (e.g., bag and tag personal property).Physical Requirements:Ability to walk, stand, kneel, crouch, and bend over.Ability to lift, reach, and handle objects weighing up to 25 pounds.Ability to sit at a desk and work on a computer for prolonged periods.Ability to travel to different locations within New York City as needed.Work Environment / Schedule Requirements:May be required to work past the end of one’s scheduled shift if not relieved by another staff member or expressly authorized to leave by a supervisor.Shifts typically last from 12 a.m. to 8 a.m., 8 a.m. to 4 p.m., or 4 p.m. to 12 a.m.May at times be required to work evenings, weekends, and/or holidays based on organizational needs, deadlines, or events.Qualifications:High School Diploma or an equivalent combination of education and/or experience.The following must be obtained by the end of your initial probation:Certificate of Fitness for Fire Guard for Shelters (”F-02”) or Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (“F-80”).Food Protection Certificate (also known as a Food Handler’s Certificate) from the NYC Health Academy.First-Aid & Cardiopulmonary Resuscitation (“CPR”) Certification.New York State Security Guard License is preferred.Prior experience working in a residential facility is preferred.Multilingualism is preferred.Ability to establish and maintain professional boundaries.Strong written and verbal communication skills.Excellent problem-solving and analytical skills.Good judgement with the ability to make timely and sound decisions.Ability to assess emergency situations and respond effectively.Must be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening test to be appointed.This position may be subject to a series of checks before and/or after appointment.Equal Employment OpportunityNAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to [e-mail] with the Subject “Reasonable Accommodation Request.”Competitive Benefits PackageComprehensive Health, Dental and Vision Benefits for full-time employees403(b) Retirement Savings PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and VacationPaid Time-offVol Life Insurance and AD&DTerm Life and AD&D insuranceLong Term DisabilityEmployee Assistance Program support (EAP)Commuter Benefits ProgramAflac: Short-Term Disability, CA, Accident and HospitalEmployee Discount ProgramFalse StatementsMisrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.At-Will Employment DisclaimerWhile we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.Physical Requirements:Ability to walk, stand, kneel, crouch, and bend over.Ability to lift, reach, and handle objects weighing up to 25 pounds.Ability to sit at a desk and work on a computer for prolonged periods.Ability to travel to different locations within New York City as needed.Work Environment / Schedule Requirements:May be required to work past the end of one’s scheduled shift if not relieved by another staff member or expressly authorized to leave by a supervisor.Shifts typically last from 12 a.m. to 8 a.m., 8 a.m. to 4 p.m., or 4 p.m. to 12 a.m.May at times be required to work evenings, weekends, and/or holidays based on organizational needs, deadlines, or events.Qualifications:High School Diploma or an equivalent combination of education and/or experience.The following must be obtained by the end of your initial probation:Certificate of Fitness for Fire Guard for Shelters (”F-02”) or Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (“F-80”).Food Protection Certificate (also known as a Food Handler’s Certificate) from the NYC Health Academy.First-Aid & Cardiopulmonary Resuscitation (“CPR”) Certification.New York State Security Guard License is preferred.Prior experience working in a residential facility is preferred.Multilingualism is preferred.Ability to establish and maintain professional boundaries.Strong written and verbal communication skills.Excellent problem-solving and analytical skills.Good judgement with the ability to make timely and sound decisions.Ability to assess emergency situations and respond effectively.Must be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening test to be appointed.This position may be subject to a series of checks before and/or after appointment.