Residential Aide Supervisor - Best Western, Long Island City

Housing Works; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days in first year

Education benefit

Job summary

Housing Works is seeking a Residential Aide Supervisor in Long Island City, NY. The role oversees five Residential Aides, ensuring safety and quality service for program clients on-site during shifts.

The position requires a high school diploma or GED, at least one year of experience, and a preferred bilingual (Spanish) capability. Overtime flexibility and strong customer service are important in this fast-paced environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of work experience.
• Bilingual Spanish preferred.
• Willingness to work overtime and be flexible with scheduling.

Responsibilities

• Supervise a team of five Residential Aides during shifts.
• Build rapport with clients and engage professionally.
• De-escalate tense situations as needed.
• Ensure safety and security of residents and the facility.
• Train staff on program policies and procedures.

Skills

Bilingual Spanish

Customer service

De-escalation

Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

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Residential Aide Supervisor - Best Western, Long Island City

• Posted on November 9, 2026

Locations

Showing 1 location

Long Island City, NY 11101, USA

• Pay or shift range: $22 USD to $25 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Property Management
• Full-Time
• Requisition #: RESID001582

Description

Compensation Range: $22/hr - $25/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview

The Residential Aide Supervisor (RAS) ensures the wellbeing and safety of the program’s clients and staff during their shift and supervises a staff of five (5) Residential Aides so they can achieve the same goal. The RAS provides crisis intervention as needed to maintain residential safety and security. The RAS encourages our clients to adhere to the Housing Works Code of Conduct so that they can participate in the program in a healthy and safe manner.

Responsibilities

Primary

• The RAS supervises five (5) Residential Aides and ensures there is adequate coverage during the shifts the RAS works.

Secondary

• Build rapport with program clients and engage with them professionally and respectfully.
• When necessary, de-escalate tense, even hostile, client situations.

Other functions that may be required with this position include

• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Train staff in all programmatic policies and procedures.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• Occasionally to Frequently expected to de-escalate tense, even hostile, client situations

Job Requirements

• High school Diploma or GED
• At least one year of work experience.
• Bi-lingual (Spanish) is strongly preferred.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work times
• Ability to work with the homeless migrant population.
• Dependable and flexible, with exemplary time management skills.
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills both verbally and written including the ability to communicate with all levels of management.
• Ability to prioritize and multi-task.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Self-motivated and self-directed with the ability to assert oneself.
• Ability to work with colleagues to solve problems.
• Able to lift 20lbs. with proper assistance and tools.
• The Residential Aide Supervisor position is one which requires the staff person to be present in the program site 100% of the time.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.