Residential Aide Fresh Meadows

Housing Works; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading community organization in New York seeks a Residential Aid to provide support services in a transitional housing program. The role involves ensuring safety, conducting inspections, and providing excellent customer service to participants. Ideal candidates will have strong communication skills and experience in crisis intervention. A commitment to the mission of supporting individuals affected by homelessness and HIV/AIDS is essential.

Benefits

Comprehensive healthcare plans

PTO accrual up to 30 days

Educational benefits for tuition reimbursement

Qualifications

• Ability to work with individuals with a history of homelessness.
• Experience working with individuals involved in the criminal legal system.

Responsibilities

• Ensure safety and wellbeing of program participants.
• Engage in crisis intervention as needed.
• Conduct facility operations tasks assigned.

Skills

Communication

Crisis Intervention

Customer Service

Multi-tasking

Collaboration

Tools

Microsoft Office Suite

Job description

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.

Compensation Range: $17/hr - $19/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. Reporting to the Residential Aid Supervisor, the Residential Aid's primary responsibilities include ensuring the safety and wellbeing of program participants, engage in crisis intervention as needed and conduct facility operations tasks assigned.

Responsibilities:

Primary:

• Ensure program policies and regulations are adhere to by program participants and staff.
• Ensure the safety, security and integrity of participants, staff and the physical environment of the program site.
• Engage in appropriate crisis intervention as needed.
• Conduct walkthroughs, room inspections and wellness checks in accordance to program policies.
• Provides excellent customer service to program participants, staff, vendors, and volunteers
• Distribute and monitor meals provided to program participants and assists with appropriately packing and storing food items in accordance with regulations.
• Conduct timely room turnover and room inspection activities.
• Perform light custodial work consisting of cleaning tables, sanitizing surfaces, spills or removal of trash.
• Document incidents or interactions with program staff and participants in daily shift reports.
• Maintains and updates program data and documents timely.
• Ensures all program participants, staff, and vendors sign in upon arrival and sign out upon departure from the program site.
• Communicate observations of participants' behaviors, or concerns, to the clinical care team.
• Support the adherence of the program's Code of Conduct and report violations of the program rules and regulations.
• Reports maintenance repairs needed to program and hotel management
• Complete all other tasks as assigned by supervisor.
• Promotes Housing Works' core values in day-to-day activities.

Secondary:

• Provides culturally competent services in accordance to Housing Works' policies and practices
• Attend case conferences, all staff meetings and team meetings as scheduled.
• Responsiveness to calls, texts, Teams messages, etc
• Engages in Housing Works' advocacy events as required.
• Works collaboratively with other team members within the Justice Initiatives department and cross-agency.
• This position requires someone be onsite 100% of the time, which may require overtime or shift coverage.
• Proficient in use of Microsoft Office Suite applications: Outlook, Word, Teams, etc.
• Knowledge and ability to maintain client confidentiality policies
• Ability to multi-task or prioritize assigned tasks.
• Ability to work in a high-pace environment
• Ability to work collaboratively with peers, colleagues and supervisors
• Excellent written and oral communication skills.
• Ability to work with individuals with a history of homelessness, mental health diagnoses, substance use disorders or chronic medical conditions.
• Experience working with individuals with previous involvement in the criminal legal system.
• Previous experience in a security or operations role preferred.
• Ability to lift 50 lbs with proper assistance and tools.
• Ability to arrive and depart timely for scheduled shifts.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (RWDSU). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a CBA) between Housing Works and the RWDSU

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [e-mail]

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.