Residential Aide

Cherokee Federal; New York, Northern (NY, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) match up to 6%

Paid time off

Medical/dental/vision insurance

Life insurance

Disability insurance

Paid holidays

EAP

FSA/HSA options

Professional development

Voluntary benefits

Job summary

Cherokee Federal is seeking a City Sanctuary Facility Residential Aide in New York for ongoing support to onsite services and families. The role works with the case management team to monitor basic services and guest needs, ensuring a welcoming environment.

The position requires a high school diploma and 1–2 years of related housing or shelter experience, with bilingual English/Spanish skills and strong customer service abilities.

Qualifications

• High school diploma or equivalent.
• 1–2 years in housing or shelter operations recommended.
• Spanish/English bilingual fluency required.

Responsibilities

• Document all families, staff and visitors; complete census forms and log events.
• Facilitate new admissions and move outs.
• Generate nightly rosters and file shift documentation.
• Provide professional greeting to visitors and callers.
• Ensure lobby/front area is clear and secure.
• Assist with fire drills and evacuations.
• Support custodial and security staff with facility safety.
• Distribute mail to families.
• Assist with room checks and hourly rounds.
• Support food distribution processes.

Skills

Bilingual (Spanish/English)

Customer service

Communication skills

Problem solving

Organized

Multitask

Education

High school diploma

Job description

Residential Aides provide ongoing support to all onsite services. The Residential Aides assist with guests’ basic needs and will work in conjunction with the case management team to monitor and provide appropriate basic services to families.

Compensation & Benefits:

Starting Salary Range for City Sanctuary Facility Residential Aide: $18.68 per hour

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

City Sanctuary Facility Residential Aide Responsibilities Include:

• Document all families, staff and visitors entering and exiting the facility; complete census forms, report all incidents, and log all events
• Facilitate resident new admissions and move outs
• Generate and submit nightly rosters and file all documentation relating to shift coverage
• Provide a professional greeting to all visitors and callers.
• Ensure the lobby and front of the building are always cleared
• Prevent loitering in all areas within and surrounding the building in conjunction with security
• Assist with fire drills/emergency evacuations
• Assist custodial and security staff with the maintenance and security of the facility
• Distribute mail to families
• Facilitate room check and hourly rounds
• Facilitate the food distribution process including receiving food delivery
• Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors.
• Performs other job-related duties as assigned
• Performs other duties as may be assigned.

City Sanctuary Facility Residential Aide Basic Qualifications:

• High school diploma or equivalent or the equivalent combination of education and experience.
• 1 to 2 years of progressively work experience in a housing or shelter program, services, and operations.
• Must have direct client services experience.
• Spanish/English bilingual fluency required
• Strong customer services background
• Problem solving skills
• Must be organized as well as, have excellent verbal, communication skills and the ability to work collaboratively with families
• Able to prioritize and be accountable for timeliness to complete projects in a timely manner
• Possess sensitivity to the service population’s cultural and socio-economic characteristics.
• Ability to organize, multitask and prioritize duties and responsibilities efficiently
• Past applicable job experience may include, but is not limited to: City Refuge Residential Assistant, Civic Sanctuary Housing Support Staff, or Metropolitan Safehouse Residence Attendant.
• Must be able to lift and carry up to 20 pounds.
• Must pass pre-employment qualifications of Cherokee Federal.

Education, Experience, Knowledge, Skills and Abilities:

• High school diploma or equivalent or the equivalent combination of education and experience.

Work Environment:

Work is performed primarily in a climate-controlled environment.

Company Information:

Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Nation Management & Consulting, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.

#CherokeeFederal #LI-AS1

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Aff... and Accommodation request.

Many of our job openings require access to government buildings or military installations.

Compliance Notices

Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.

Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.

Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at [e-mail].