Residential Aide

Breaking Ground; Jamaica (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Breaking Ground in New York City and beyond is seeking a Residential Aide to support safe, stable housing environments for individuals experiencing homelessness. The role focuses on facilitating daily operations and client well-being across housing programs.

You will greet residents, conduct rounds, document daily activities, manage intakes and meals, and coordinate with staff to ensure compassionate, reliable service delivery.

Qualifications

• Two years of related experience.
• MS Office proficiency required.
• High School Diploma or GED, Associate degree preferred.
• CPR and First Aid certifications a plus.
• Experience with homelessness/mental health is a plus.

Responsibilities

• Monitor the area and provide resources to clients.
• Maintain a welcoming, safe, stable environment for clients.
• Make hourly rounds to ensure safety and security.
• Record keeping including daily attendance and progress notes.
• Greet entrants and direct or escort to destinations.
• Manage intake, property searches, and mail distribution.
• Assist in food deliveries and serve meals; food-safety training desired.
• Physically transport clients using company vehicle as needed.
• Provide relief support for 311 operations.
• Assist with onsite laundry and shower resources.
• Perform other related duties as assigned.

Skills

MS Office Proficiency

Customer interaction

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Office Suite

Job description

ABOUT US:

- We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Shift Supervisor, the Residential Aide will assist in ensuring effective service delivery. The Residential Aide will provide staff support and maintain program stability by providing assistance and monitoring the premises. The Residential Aide will be expected to engage with individuals experiencing homelessness as well as with Program and Outreach staff.

ESSENTIAL DUTIES

• Monitor the area and provide resources to clients
• Maintain a welcoming, safe, stable environment for clients
• Make hourly rounds within and outside the facility to ensure safety and security
• Incident management: Report and document incidents, crisis interventions, communicate with on-call management team
• Record keeping including documentation of daily attendance, shift report, visitors, writing progress notes
• Greet people entering the site, determine nature and purpose of visit, and direct or escort them to specific destinations
• Circulate among residents, visitors, or employees to preserve order and protect property Complete intakes, and property searches as needed, distribute mail
• Accept and log all food deliveries and serve meals to clients. Willingness to complete food safety course
• Screen residents and visitors and packages to prevent passage of prohibited articles into residence
• Use company vehicle to transport clients to and from appointments in the community and as directed by program management
• Provide relief support for 311 operations
• Facilitate onsite laundry and shower resources for clients
• Perform other related duties as assigned

MINIMUM QUALIFICATIONS

• Two years of related experience
• Proficiency with Microsoft Office Suite required
• High School Diploma or General Education Degree (GED), Associates degree preferred
• CPR and First Aid certifications a plus
• Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred

EOE/M/F/Vet/Disabled