Resident Services Technician

County of Chester; West Chester (Chester County); On-site; USD 32,000 - 42,000; Full time

Job summary

County of Chester seeks a Resident Services Technician to assist residents with non-care-related needs and services. You will engage residents with activities and accompany them on outings, while supporting daily operations and light tasks around the facility.

Requires a High School Diploma or GED, strong communication and customer service skills, and the ability to work with diverse populations. The role includes 11am–7pm shifts and every-other-weekend work expectations.

Qualifications

• High School Diploma or GED required.
• Accurate and detail oriented with good communication skills.
• Strong interpersonal and customer service skills.
• Respectful, with ability to work with diverse backgrounds.
• Able to stay focused on daily operations and adapt to changes.
• Capable of following instructions with common sense.
• Flexible, with ability to carry tasks to completion.
• Strong work ethic and willingness to learn.
• Professionalism, integrity and discretion with confidential matters.

Responsibilities

• One-on-one socialization with residents on and off units.
• Hold discussion groups to promote interaction and reminiscence.
• Gather materials for group activities.
• Observe residents and report unusual changes.
• Assist residents on outside bus trips and transport.
• Shop for residents, feed meals, and transport on/off units.
• Distribute fluids, snacks and nutritional supplements.
• Perform light cleaning, make beds and manage laundry.
• Fill water pitchers and track daily tasks.
• Work hours from 11 am to 7 pm; every other weekend.
• Perform other duties and special projects as required.

Skills

Accurate and detail oriented

Communication skills

Interpersonal skills

Customer service

Diversity awareness

Daily operations focus

Common sense judgment

Adaptability

Work ethic

Professionalism, integrity, discretion

Education

High School Diploma or GED

Job description

The Resident Services Technician will assist residents with all non-care-related needs and services.

• One-on-one socialization with residents on and off units.


• Hold discussion groups, using various materials to promote interaction, communication and reminiscence (independent of therapist).


• Gather materials relevant to group type.


• Observe residents and report anything unusual or different in a resident’s behavior and/or appearance.


• Assist residents on outside bus trips to embark, debark and transport at destination.


• Shop for residents, feed meals to residents, and transport residents on and off units.


• Pass out fluids, snacks and nutritional supplements at designated times.


• Put away laundered clothing, make beds, and perform other light cleaning duties,


• Fill water pitchers.


• Work hours are from 11 am to 7 pm.


• Required to work every other weekend.


• Perform other duties, tasks and special projects, as required.

• High School Diploma or General Education Degree (GED).


• Accurate and detail oriented with good communication skills.


• Strong interpersonal and customer service skills.


• Treats others with respect and consideration.


• Ability to work effectively with people from diverse backgrounds.


• Ability to remain focused on daily operations.


• Ability to use common sense understanding to carry out instructions.


• Easily adapts to changes in the work environment.


• Flexible, with an ability to carry tasks to completion


• Able to use common sense judgement to carry out instructions.


• Exhibits a strong work ethic and a willingness to learn new tasks.


• Professionalism, integrity, and honesty with an ability to handle confidential matters.

Preferred Skills, Knowledge & Experience:

• Additional coursework at an accredited college or university.


• One or more years of job-related experience.


• General knowledge and understanding of County of Chester policies and procedures.

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:

No computer skills are required for this position.

Physical Demands:

While performing the duties of this position, the employee is frequently required to stand, walk, climb stairs, push items, talk or hear, and taste or smell. Occasionally, the employee will need to sit, reach above shoulders, bend at the waist or work bent at the waist; kneel, stoop, crouch or squat; and drive a vehicle. On rare occasions, the employee will need to reach or work with arms above shoulder height; twist or rotate at the waist; lift and carry items, and work with an uncommon level of noise, There are no special vision requirements listed for this position.

Work Environment:

• The noise level in the work environment is usually quiet to moderate.


• Will primarily work inside.


• Will work outside, weather permitting.

Other:

• A valid driver’s license is required.


• Ability to work extended hours, as necessary.