Resident Services Technician

Chester-County-of-Pennsylvania; West Chester (Chester County); On-site; USD 38,000 - 48,000; Full time

Job summary

Chester County is seeking a Resident Services Technician to assist residents with non-care-related needs and services. You will engage residents through one-on-one socialization, lead discussion groups, and help coordinate activities and outings, while ensuring safety and dignity.

Responsibilities include observing residents, reporting changes, running errands, transporting residents, assisting with meals and supplies, and supporting light housekeeping tasks.

Qualifications

• High School Diploma or GED is required.
• Accurate and detail oriented with good communication skills.
• Strong interpersonal and customer service skills.
• Ability to work with diverse backgrounds.

Responsibilities

• One-on-one socialization with residents on and off units.
• Hold discussion groups to promote interaction and reminiscence.
• Gather materials relevant to group activities.
• Observe residents and report unusual changes in behavior or appearance.
• Assist residents on outside bus trips and transportation.
• Shop for residents, feed meals, and transport residents on/off units.
• Distribute fluids, snacks, and nutritional supplements at designated times.
• Performs light cleaning duties and related tasks.
• Fill water pitchers and assist with daily operations.
• Work hours are 11 am to 7 pm; every other weekend required.
• Perform other duties and special projects as required.

Skills

Detail-oriented

Effective communication

Interpersonal skills

Customer service

Education

High School Diploma or GED

Job description

The Resident Services Technician will assist residents with all non-care-related needs and services.

• One-on-one socialization with residents on and off units.
• Hold discussion groups, using various materials to promote interaction, communication and reminiscence (independent of therapist).
• Gather materials relevant to group type.
• Observe residents and report anything unusual or different in a resident’s behavior and/or appearance.
• Assist residents on outside bus trips to embark, debark and transport at destination.
• Shop for residents, feed meals to residents, and transport residents on and off units.
• Pass out fluids, snacks and nutritional supplements at designated times.
• Put away laundered clothing, make beds, and perform other light cleaning duties,
• Fill water pitchers.
• Work hours are from 11 am to 7 pm.
• Required to work every other weekend.
• Perform other duties, tasks and special projects, as required.

• High School Diploma or General Education Degree (GED).
• Accurate and detail oriented with good communication skills.
• Strong interpersonal and customer service skills.
• Treats others with respect and consideration.
• Ability to work effectively with people from diverse backgrounds.
• Ability to remain focused on daily operations.
• Ability to use common sense understanding to carry out instructions.
• Easily adapts to changes in the work environment.
• Flexible, with an ability to carry tasks to completion
• Able to use common sense judgement to carry out instructions.
• Exhibits a strong work ethic and a willingness to learn new tasks.
• Professionalism, integrity, and honesty with an ability to handle confidential matters.

Preferred Skills, Knowledge & Experience:

• Additional coursework at an accredited college or university.
• One or more years of job-related experience.
• General knowledge and understanding of County of Chester policies and procedures.

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:

No computer skills are required for this position.

Physical Demands:

While performing the duties of this position, the employee is frequently required to stand, walk, climb stairs, push items, talk or hear, and taste or smell. Occasionally, the employee will need to sit, reach above shoulders, bend at the waist or work bent at the waist; kneel, stoop, crouch or squat; and drive a vehicle. On rare occasions, the employee will need to reach or work with arms above shoulder height; twist or rotate at the waist; lift and carry items, and work with an uncommon level of noise. There are no special vision requirements listed for this position.

Work Environment:

• The noise level in the work environment is usually quiet to moderate.
• Will primarily work inside.
• Will work outside, weather permitting.

Other:

• A valid driver’s license is required.
• Ability to work extended hours, as necessary.