Resident Services Specialist- Standby Schedule D

ACCESS, Inc; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee assistance program

Free meal during shift

Job summary

ACCESS, Inc. in Akron, Ohio seeks a Standby Resident Services Specialist to help ensure resident safety and shelter operations. The ideal candidate is attentive, punctual, and engaged with a passion for social work.

The role covers standby coverage for same-day call-offs and maintaining security of the emergency shelter. Schedule D is Thur-Sat 11pm-7am with standby pay. Benefits include a phone stipend, employee assistance program, and free meals during shifts.

Qualifications

• Demands a mature, responsible individual.
• Excellent crisis management, listening, verbal and written communication skills.
• Maintain professional and personal boundaries; conflict resolution.
• Basic computer skills required.

Responsibilities

• Maintain the safety and security of residents and the shelter.
• Conduct hourly building checks and document completion.
• Monitor common areas and maintain active presence.
• Intervene to de-escalate situations per policy.
• Verify visitors, monitor cameras and phone coverage.
• Follow emergency procedures (fire, power outage, etc.).
• Supervise residents’ activities and daily routines.
• Complete shift reports and documentation.
• Maintain confidentiality and adhere to policies.
• Prepare resident rooms and manage storage.

Skills

Crisis management

Active listening

Verbal communication

Written communication

Professional boundaries

Conflict resolution

Basic computer skills

Reliability

Education

High school diploma or equivalent

Job description

Job description

ACCESS, inc.Iscommitted to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus Director of HR, 330-376-0997 Ext 211

ACCESS is dedicated toassistingwomen and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe,supportive,and holistic environment and through its programs of housing, education,advocacy,and empowerment.

We are looking for aStandbyResident Services Specialist to join our10-personstrong team.This position will be on standby during their assigned shifts to come in to cover same-day unplanned call-offs.Our ideal candidate is attentive, punctual, and engaged and passionate about Social Work. The positionis responsible forthe safety and security of the residents and premises of the Emergency Shelter.

Pay Rates

$5 per hour on standby Saturday & Sunday and Holidays

$4 per hour on standby Monday-Friday

Hours worked will be paid at $16 per hour plus shift diff

Shift Diff: 3:00pm-11:00pm $.50

11:00pm-7:00am $1.00

Standby hourly rate includes a phone stipend.

Available Schedules

Schedule available is Schedule D: Thur-Sat 11pm-7am

• During thesehoursthe standby employee must be available to come in to cover same day call-offs (within an hour from call).

• Standby Resident Services staff must return missed calls to come in within 15 minutes.

Schedule A Not Available

Schedule B Not Available

Schedule C Not Available

Schedule D Open

Day Time Rate

• Sunday 3-11 pm $ 5.00
• Sunday 11pm - 7 am $ 5.00
• Monday 3-11 pm $ 4.00
• Monday 11pm - 7 am $ 4.00
• Tuesday 3-11 pm $ 4.00
• Tuesday 11pm - 7 am $ 4.00
• Wednesday 3-11 pm $ 4.00
• Wednesday 11pm - 7 am $ 4.00
• Thursday 3-11 pm $ 4.00
• Thursday 11pm - 7am $ 4.00
• Friday 3-11 pm $ 4.00
• Friday 11pm - 7am $ 4.00
• Saturday 3-11 pm $ 5.00
• Saturday 11pm - 7am $ 5.00

Weekends Not Available

• Saturday 7am - 3pm $ 5.00
• Sunday 7am - 3pm $ 5.00

QUALIFICATIONS

Required:Demands a mature, responsible individual.They mustpossessexcellent skillsincrisis management, listening, verbal and written communication,maintainingprofessional and personal boundaries, conflictresolution,and basic computer skills.

Reliable transportationisrequired.

Preferred:Experience in Social Services, Health Care, or Customer Services.Demonstratedknowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.

DUTIES AND RESPONSIBILITIES

• Maintainthe safetyand security of residents andthe shelter.

• Conduct hourly building checks (doors, rooms, alarms, emergency exits) and document completion.

• Monitorcommon areasandmaintainactive presence throughout the building.

• Intervene and de-escalate situations per agency policy to ensure resident and staff safety.

• Verify and log visitors; monitor security cameras and phone coverage.

• Understand and follow emergency procedures (fire, power outage, gas/electric shut-off).

• Supervise residents’ activities, enforce house rules, andassistwith daily routines.

• Complete shift reports, logs, andrequireddocumentation accurately.

• Maintain confidentiality and adhere to all agency policies and procedures.

• Prepare resident rooms, manage property storage, andassistwith mail distribution.

• Attend staff meetings and performadditionalduties as assigned.

• Remain at post until relieved; brief incoming staff on pertinent information.

Physical Requirements

• Occasional need to climb stairs while carrying items up to 25lbs.

• Must be able to remain in a stationary position during shift

• Moves items up to 25 lbs.

• Bending, twisting, kneeling, reaching, walkingoccasionally

• Must be able to pass physical and written certification training for CPR.

Job Type:Standby

Benefits:

• Employeeassistanceprogram
• Free Meal During Shift

Education:

• High school or equivalent (Required)

Experience:

• Social Work, Health Care, or Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)