Resident Services Specialist

Savant Senior Living; Downey (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Savant Senior Living seeks a Resident Services Specialist to support Health and Wellness programs across communities. You will consult on complex resident care plans, supervise Wellness Directors, and ensure compliance with regulations while maintaining high standards of safety and wellbeing.

You will travel extensively (up to 75%) to communities, assist with assessments, and drive initiatives that align with company policies and financial goals.

Qualifications

• 2+ years in RCFE or Assisted Living in a clinical manager role.
• Valid state LVN/RN license.
• Proficient with community software including Microsoft Office, August Health, Quick MAR, UKG; other EHR/eMAR systems experience considered.
• Multi-site business operations experience.
• Documented success in exceeding business financial goals.
• Willingness to travel extensively for the company.

Responsibilities

• Develop and implement strategic initiatives aligning policies with business objectives, driving outcomes.
• Support, training, and execution of Health and Wellness programs.
• Audit communities to ensure compliance with State regulations and Savant policy.
• Consult on clinical questions related to resident care and community acuity.
• Maintain community care revenue and expenses related to delivery of care services.
• Assist in recruiting, onboarding and training Wellness leadership.
• Travel to Savant communities up to 75% as needed.
• Supervise Wellness Directors and manage schedules.
• Develop Health and Wellness standards and policies with leadership.
• Assist Marketing with referrals of assessments.
• Complete detailed recaps and recommendations for improvement.
• Maintain professional communication and represent the company well while traveling.

Skills

Leadership

Team management

Communication

Travel readiness

Education

RN or LVN license

RCFE/Assisted Living exp

Tools

Microsoft Office

August Health

Quick MAR

UKG

EHR/eMAR systems

Job description

The Resident Services Specialist assists all Health and Wellness programs in assigned communities and is responsible for supporting communities to reach or exceed Savant standards of care and all applicable regulations. The RSS provides clinical consultation on complex care plans or conditions, while maintaining accountability in the community for resident safety and wellbeing. The RSS utilizes key metrics, fundamentals of clinical systems management, evidence-based practice, and Company policies and procedures to support Health and Wellness performance. The RSS will work directly with Wellness Directors and Executive Directors to ensure delivery of care services occurs at the highest standard. RSS will support RSD vacancies and provide assistance with assessments for Savant Senior Living communities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position.

Essential Functions

• Develop and implement strategic initiatives that align operational policies with business objectives, driving successful outcomes.
• Responsible for support, training, and execution of all Health and Wellness programs in assigned communities.
• Audits communities to ensure that Wellness departments are following State regulations and Savant Senior Living policy and procedures.
• Consults on clinical questions related to resident care and community acuity.
• Maintains community care revenue and expenses related to delivery of care services.
• Assists in recruiting, on-boarding and training of new Wellness leadership including Wellness Directors and other Wellness team members as identified.
• Maintains effective, regular and professional communications with VP of Health and Wellness, Wellness Directors, Executive Directors and others as needed to support the Health and Wellness department.
• Supervises Wellness Department, managing schedules, delegating assignments, and properly allocating time based on need and priority of the organization during vacancies of a Wellness Director.
• Participates in the development of Health and Wellness standards, systems, policies and procedures with VP of Health and Wellness and other leaders, articulating the resources (time, money and staff) required to achieve desired outcomes. Identifies barriers to success and communicates those barriers early and often, with recommended solutions.
• Assist Marketing with referrals of assessments to be completed for communities
• Travels to Savant communities based on need and priority. Travel up to 75% of the time; travel assignments may be for extended periods of time and may frequently change; flexibility and availability are required. Adheres to company travel policies and guidelines.
• Completes detailed recaps as needed throughout and at the end of assignments, including making recommendations for improvement in the Wellness Department
• Maintains a professional approach consistent with Savant conduct expectations and promotes positive representation of the company while traveling and working in communities.
• Other duties as assigned.
• Supports communities with assessments.

SUPERVISORY RESPONSIBILITIES

This role supervises Wellness Directors of assigned communities.

EDUCATION/EXPERIENCE/CREDENTIALS

• 2+ years working in RCFE or Assisted Living in clinical manager role. May consider years of nursing experience worked in SNF or acute care, dementia, and behavioral management.
• Valid state LVN/RN license.
• Proficient with community software systems including Microsoft Office, August Health, Quick MAR, UKG. Other EHR, eMAR and incident management systems experience considered.
• Multi-site business operations experience.
• Documented success in exceeding business financial goals.
• Excellent reputation in management and leadership.
• Will be required to travel extensively on behalf of Company.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Savant motor vehicle policy standards.
• Able to influence the actions and opinions of others in a desired direction. Exhibits judgment in leading others to meet worthwhile objectives.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Demonstrated commitment and adherence to company’s Mission, Vision, and Values
• A passionate approach to working with the aging population, including an ability to connect in a high energy and approachable way, creating positive first impressions with residents and team members.

Excellent and proven oral, written, presentation, interpersonal and presentation skills necessary to communicate and persuade a wide range of audiences and adopters.

• Excellent organizational and time management skills with the ability to meet tight deadlines while still maintaining accuracy.
• Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times.
• Proficient in training adult learners
• Experience with reading and interpreting financial data including revenue and expense, writing plans of correction, participation in survey readiness walk throughs.
• Strong ability to identify areas of opportunity, define corrections needed and establish goals.
• Flexible and able to change priorities frequently.
• Able to take action in solving problems while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
• Able to define realistic, specific goals and objectives. Able to define task and deliverables necessary to meet goals.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.