Resident Services Program Coordinator

Idaho Housing and Finance Association; Boise (ID); On-site; USD 42,000 - 64,000; Full time

Job summary

Idaho Housing and Finance Association is seeking a dedicated Resident Services Program Coordinator to support resident programs across THC Properties. You will collaborate with internal staff and external providers to promote resident well-being and community engagement.

The role focuses on coordinating resources, developing guides, and coordinating PSH providers while ensuring regulatory compliance and accurate reporting. Strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree in a social science, public administration, human services, or related field preferred.
• High school diploma or equivalent required.
• Grant writing experience preferred.
• Knowledge of Section 8 and LIHTC programs preferred.
• Proficiency in Microsoft Office Suite and database management.
• Excellent organizational and time management skills.
• Strong interpersonal and communication skills, with ability to build rapport with diverse populations.

Responsibilities

• Coordinate and promote educational and social service resources for residents, including trainings, workshops, and community events
• Develop and maintain regional resource guides for services available
• Conduct quarterly evaluations to assess community needs, with a focus on upstream instability prevention
• Research and provide relevant presentations, seminars, and classes to address identified needs and interests of residents
• Create and distribute quarterly resident newsletters to keep residents informed of services and programming
• Support internal team in identifying local services and service providers for residents
• Source and coordinate Permanent Supportive Housing (PSH) providers and ensure compliance with regulatory requirements
• Track vacancies, resident referrals, and additional information to maintain accurate records and meet reporting requirements
• Other job duties as assigned

Skills

Interpersonal skills

Organizational skills

Time management

Communication skills

Education

Bachelor's degree in social science/public administration/human services

High school diploma or equivalent

Tools

Microsoft Office Suite

Database management

Job description

Description

We are seeking a dedicated and compassionate Resident Services Program Coordinator to join our team, supporting resident programs across The Housing Company (THC) Properties. This role offers an exciting opportunity to work collaboratively with internal staff and external service providers to promote resident well-being, community engagement, and make a meaningful impact in the lives of residents. The ideal candidate will be empathetic and committed to fostering a positive community environment.

In This Role, You Will:

• Coordinate and promote educational and social service resources for residents, including trainings, workshops, and community events
• Develop and maintain regional resource guides for services available
• Conduct quarterly evaluations to assess community needs, with a focus on upstream instability prevention
• Research and provide relevant presentations, seminars, and classes to address the identified needs and interests of our residents
• Create and distribute quarterly resident newsletters to keep residents informed of services and programming
• Support internal team in identifying local services and service providers for residents
• Source and coordinate Permanent Supportive Housing (PSH) providers and ensure compliance with regulatory requirements
• Track vacancies, resident referrals, and additional information to maintain accurate records and meet reporting requirement
• Other job duties as assigned

Join our organization and be part of a mission-driven team committed to improving the quality of life for our residents. At our organization, we are dedicated to improving lives and providing quality living and affordable housing throughout Idaho and beyond. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact.

Requirements

• High school diploma or equivalent required
• Bachelor's degree in a social science, public administration, human services, or related field, preferred
• Grant writing experience preferred
• Knowledge of Section 8 and Low-Income Housing Tax Credit (LIHTC) programs preferred
• Proficiency in Microsoft Office Suite and database management
• Excellent organizational and time management skills
• Strong interpersonal and communication skills, with the ability to build rapport with diverse populations