Resident Services/Ops

FirstService Residential; Bal Harbour Village (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with match

Paid holidays

Time off benefits

Job summary

FirstService Residential is seeking an Operations Staff member for our Bal Harbour Village property in Florida. The role focuses on greeting residents and guests, assisting in daily operations, and maintaining logs and safety procedures.

You will respond to emergencies and support the Receiving and Front Desk teams to ensure smooth operations. Candidates should have a high school diploma or equivalent, 2–3 years of related experience, and strong customer service and communication skills.

Qualifications

• Minimum of High School diploma or equivalency required.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Attend the mandatory staff meetings.
• Relieve the Receiving clerk as needed.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association's Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the First Alarm Panel, ensuring that it is fully operational.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police emergencies and assist as necessary.
• Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills

Customer service

Communication

Multilingual

IT literacy

Education

High School diploma or equivalent

FA CPR AED Certification (desirable)

Tools

IT hardware/software

Job description

Description

Job Overview

Operations staff ensures the highest possible level of service is being offered to residents, guests, and service providers. Operation staff are responsible for meeting, greeting, and registering guests and residents, as well as assisting in operations of property. Operations Staff accurately maintain daily logs, records, and forms. They must be able to understand and react to emergency situations. This is not a class D security guard position nor does this position provide access control to the front of the property. Operations Staff reports to the Operations Manager.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.

• All employees are required to check in with the Property Manager during the issuance of Tropical Storm or Hurricane Watch or Warning
• Be Courteous and respectful to their fellow employees, residents, and guest.
• Maintain their assigned areas in a neat and safe manner.
• Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
• Attend the mandatory staff meetings.
• Supervise moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the property Regulations, reporting any damage to common areas immediately to the Property Manager.
• Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Assist with Unit Owners, Residents and Guests in a courteous, helpful manner, referring all questions that cannot be handled to the Management office for further assistance.
• Retrieve packages for the Residents, as needed, from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.
• Relieve the Receiving clerk as needed.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association's Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the First Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police emergencies and assist as necessary.
• Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills and Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.

• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required

Physical Requirements

• Physical demands include the ability to lift up to 50 lbs.
• Work in an upright standing position for long periods of time
• Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time.
• Be able to reach overhead and wide range of mobility in upper and lower body.
• Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity)
• Be able to lift, pull and push materials and equipment to complete assigned job tasks.
• Repeat various motions with the wrists, hands and fingers.
• Handle, finger, grasp and feel objects and equipment.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Ability to respond to emergencies in a timely manner.

• 7am - 3:30pm

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$20.00 Hourly

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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