Resident Services Manager - Verona

Greystar Worldwide, LLC; Santa Monica, Northern (CA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Housing discount

Job summary

Greystar is seeking a resident services manager in Santa Monica, CA to oversee service requests, rent-related inquiries, and resident communications, driving community satisfaction and retention.

Candidates should have 3–5 years in resident services, strong customer service skills, and comfort coordinating maintenance and vendors in a fast-paced environment. Includes a 20% housing discount and robust benefits.

Qualifications

• 3-5 years of resident services management experience required.
• Experience with service requests, customer service, some maintenance knowledge preferred.
• Looking for someone from customer service and comfortable in fast-paced environment and helping oversee maintenance personnel.

Responsibilities

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
• Prepares Community Access keys/fobs/etc. for move-in.
• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

Skills

Resident services management

Customer service

Maintenance coordination

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

Property Type

Stabilized

Unit Count

739

Schedule

Monday-Friday; 9am-6pm *subject to change depending on business needs.

Requirements

3-5 years of resident services management experience required. Experience with service requests, customer service, some maintenance knowledge preferred. Looking for someone from customer service and comfortable in fast-paced environment and helping oversee maintenance personnel.

Housing Discount

This position is eligible for 20% housing discount.

Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.

Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.

Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.

Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.

Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.

Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.

Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.

Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.

Prepares Community Access keys/fobs/etc. for move-in.

When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

The pay range for this position is $25.00 - $27.00/hour. (Santa Monica, CA)

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.